R4+Z

DigiSal

Are you sure about the "NONE" as that isn't an option for this command? It is possible that we are dealing with an LDN so check Cmd 5001 de 0 de and step through to 8 to see if the extension number is in there. Alternatively step through Cmd 11 and see if the virtual number is there just so that we know what we are dealing with. Also does the situation differ for incoming calls and internal calls? The reason I ask is that the incoming digits can be translated by command 76XX to send incoming calls to a different destination.

pingram

From the sound of Matworx Studio the system sounds like an older IVS or early IPS and maybe CM1204 used to allow a 'NONE' assignment but to my recollection I have never seen that. Are you sure it isn't 00 instead?

Anyways, about the forwarding...

Firstly, CCC the CFA assignment for the virtual in (E600>DE>XXXX>DE>CCC>EXE) and see if the ACD is still picking the call up. If so then you probably have an OAI monitored extension that is being controlled by the ACD application. If so, you'll need to provide more info. If it is Zeacom you are in luck and I can probably help.

Also, is the virtual assigned as an ACD pilot? CM (171>DE>XXXX>DE>?)
1 = YES, 0 = NO

*where XXXX=your virt. ext. number
E600=CFAll/Immediate
E601=CFBusy
E602=CFNoAnswer
E603=CFB/NA

-Phil
tell-a-tek-dot-com =)

digiSal

My mistake . It is E604 that is set to NONE. 1204 is set to 01.

And in 5001 there is nothing in 0-8.

In command 11, the Vline I want to forward is in 155.

Within the building noone will be dialing the vline I want to forward. It will only be called from the outside. I can call it from the outside right now, but as i said, it is going to the ACD group. I want to go to an extension.

Thank you so much so far.

digiSal

Phil, I was mistaken about 1204, see post above this.

I completed your steps and this is what I got.

I CCC all the call forwarding and it is still going to the ACD group.

and in 171 for the vline I have a 3-.

What other info about my system do you need? I can tell you it is a NEAX 2000. The About in MatWorx Studio says its IVS Plus 3.61.21.

Thank you so much.

digiSal

I guess i should also note that if I dial the vline inhouse it does go the ACD group also.

R4+Z

The 3 in Cmd 171 means that this virtual is a pilot number for the UCD group but it also indicates that it is OAI monitored. This tells us you have a bolt on UCD system and complicates matters.

What UCD system do you have?

digiSal

Oh man, I have no idea what a UCD is

Maybe it will be easier to make the line that I want the vline forwarded to to be accessible from an outside number?

pingram

UCD stands for Uniform Call Distribution and that's a whole nother topic but is basically your "ACD" system or at least the backend on the 2000ips that enables your ACD system.

Moving on...R4+Z is right, it get's complicated from here and without knowing what ACD product you are using, it's impossible to help.

My suggestion, build a new virtual in CM 11 on an unused vlen. Starting fresh is a good thing. i.e. 11>199>199 assigns 199 to vlen port 199.

Set your call forwarding via E6XX commands, i.e. E600>199>125 where 199 is your new virtual and 125 is the destination station.

Then, simply point your DID route for the propper mode to the new virtual - for you outside calls.
i.e.
7600>5555>199 sets DID 5555 to route 199
7601>199>199 sets route 199 to ext 199
7602>199>500 sets route 199 to 500 (like 500 was VM for night mode)
7602>...for A mode if used
7603>...for B mode if used

Test time.

Good luck!

-Phil
@tell-a-tek-dot-com
@the-comtel-group-dot-com