Assigning on remote PBX - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

fullur · 03-13-2008, 11:30 AM

We have 3 PBXs. The one here at the home office is a 2000IVS. Our other two are an IVS2 and an IPS each of which connect back here over T1. Using a MOC window I can connect to and program those but I have run into a problem on the IPS. I assigned a new extension on a vacant LEN, then I tested it to make sure that it could call out. It does that just fine. Since I wasn't ready to move forward with it I didn't assign call forwarding at that time. I didn't even think to check whether it would receive calls. Well, when I dial that extension (3955) it just gives me a busy signal. It still calls out just fine. Trying to correct it for the short term I went to assign the busy/no-answer forwarding, but it won't let me set it to our voicemail pilot. The voicemail pilot is on our PBX here. When I try to assign it out there I get DATA NOT FOUND as if the extension is not assigned. I know it isn't on that PBX, but we have lots of people out there assigned to use the voicemail back here. Then again, our voicemail pilot is 7227 and when I look at there setup in E601 and E602 they are assigned to 72. I tried using that and got DATA ERROR.

So I guess I have two questions:
1) What did I not assign that I need to so that 3955 can receive incoming calls.
2) How do I assign forwarding to it so that it will work?

McVoIPin · 03-14-2008, 02:13 PM

Did you make sure x3955 is assigned to the same tenant (Should be by default). I think it's CM12 01. Can you call other extensions internally? If that doesn't work CCC it out and reprogram it. Could be corrupt since your doing it remotely.

R4+Z · 03-14-2008, 08:38 PM

Can you dial the extension on its own site? as it could be an omission in the LCR at the site(s) that can't dial it.

The forwarding is reasonably straight forward. When set from the phone it's self you would just dial in the 7227 but when you go and look at it in Cmd E6XX you would just see 72- what you can then do however is hit de and it will then display the 27. The reason is 72 is the access code to the pabx where the VM is situated and 27 is the remainder of the extension number. So in order to set this forward using E6XX you have to enter 72,27 just as you would if you were call forwarding external eg 9,XXXXXXXX

fullur · 03-18-2008, 10:06 AM

Quote:

Originally Posted by McVoIPin

Did you make sure x3955 is assigned to the same tenant (Should be by default). I think it's CM12 01. Can you call other extensions internally? If that doesn't work CCC it out and reprogram it. Could be corrupt since your doing it remotely.

I checked the tenant assignment and it is correctly assigned as tenant 01. (At least I think that's correct. That's the only tenant assignment I've ever seen, but I've only been working on this stuff for a short time.)

That extension can call out to any other extension on that switch or either of the other two.

Quote:

Originally Posted by R4+Z

Can you dial the extension on its own site? as it could be an omission in the LCR at the site(s) that can't dial it.

I haven't been able to test whether local (on the same switch) extensions can call that one or whether that one can call out of the organization because I haven't been able to get over to that facility.

Quote:

The forwarding is reasonably straight forward. When set from the phone it's self you would just dial in the 7227 but when you go and look at it in Cmd E6XX you would just see 72- what you can then do however is hit de and it will then display the 27. The reason is 72 is the access code to the pabx where the VM is situated and 27 is the remainder of the extension number. So in order to set this forward using E6XX you have to enter 72,27 just as you would if you were call forwarding external eg 9,XXXXXXXX

Ah, okay. It all makes sense now... well not all, but at least the call forwarding at that facility.

Thanks.

fullur · 03-18-2008, 11:11 AM

I had a colleague test this for me. You can call from that extension to anywhere else, but it doesn't matter where you call that extension from, you get a busy signal. I find this very interesting as I have it set to forward to voicemail. (Thanks again R4+Z.) So with that in mind, any ideas on what is wrong?

And if it is an omission in the LCR how would I fix that?

McVoIPin · 03-18-2008, 05:10 PM

Could it be as simple as the set being in Do Not Disturb mode and needs to be cancelled? You can specify a cancel code in CM20 where access code for DND cancel = A023. On a key CM9000 DE Prime line,Key# DE = F022 for dnd set/reset. Just a quick thought.

R4+Z · 03-18-2008, 11:32 PM

If you have it set to voicemail then it won't ring or am I missing something? One common mistake is forwarding the phone to somewhere then later that somewhere gets deleted and the phone is trying to forward to a number that doesn't exist. Clear all forwards and other features such as dnd then try it again. Is the number in the correct number range? The fact that you can't dial it on it's own site means we don't need to touch LCR for now.

fullur · 05-15-2008, 10:58 AM

I ended up having a pro come look at it. He determined that the number I had used was not in the numbering plan. I don't understand how that can be as it was only the last digit... maybe the last two digits but I don't think so, from another number at the same location.

R4+Z · 05-15-2008, 09:09 PM

Fullur

Basically the range is split for some reason and it is split right out to four digits. Now that you are aware of that you can work with it. Did you get the tech to give you some idea of why it is split in that way? There must be a number that has to be different and it would be best to know what it is and why so that you don't create problems with future additions.

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