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Old 02-26-2008, 01:02 PM   #1 (permalink)
randaddyz
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Stop Forwarding
I have an an extension, 2516 that whenever anyone call forwards to 2515.

When yo ucall from the 2516 the call display says 2516.

Does anyone have any idea?????
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Old 02-26-2008, 03:15 PM   #2 (permalink)
bobcheese
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sounds like there is a call forward set on 2516. You will need to cancel either on the phone or via matworx. Do you know what your feature codes for divert setup/cancel are?
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Old 02-26-2008, 03:24 PM   #3 (permalink)
randaddyz
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No I dont this was all setup before me. DO you know what the codes are to check in MatWorX
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Old 02-26-2008, 05:06 PM   #4 (permalink)
randaddyz
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I have tried CMD E600 and entered the ext, 2516 and there is nothing showing on forwarding.
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Old 02-26-2008, 08:13 PM   #5 (permalink)
R4+Z
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There are a number of possibilities such as Do Not Disturb being set with 2515 as the system wide destination for DNDs. Are these analogues and are you sure of the extension numbers? you say that when you call from 2516 it displays 2516 but is that external or internal, If the extension numbers have been swapped in software the cli setting in 1212 could be throwing you off the trail? Have you got split call forwarding available?
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Old 02-27-2008, 08:32 AM   #6 (permalink)
randaddyz
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They both are digital lines. When I call from 2516 the call displays say that I am calling from 2516. These are internal extension numbers. When someone calls 2515 it does ring and when I call from 2515 it 2515 is on call displays.

I just found out more info, if no one answered 2515 after four rings it would go to 2516.
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Old 02-27-2008, 10:00 AM   #7 (permalink)
bobcheese
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does 2516 have 'broken dial tone' to indicate a feature is set on the station?
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Old 02-27-2008, 11:03 AM   #8 (permalink)
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check cmd E602 for no answer forward maybe? I'm pretty new to this myself.
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Old 02-27-2008, 09:16 PM   #9 (permalink)
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Did you check E601 and E602?

Also check CMD 9000 as there could be a line appearance issue and it could just be a line appearance ringing on the other phone.
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