arganos

I'm a noob too, but picked up a few things along the way in the last several months. You can the manuals here:

NEC Unified Solutions

The 3 most important manuals you will find is the Command Manual, the Feature Programming Manual, and the Business/Hotel/Data Feature & Specifications Manual. I have an IVS2 which is a step down from the IPS, but they share alot of the same commands. The names of these manuals may be slightly different for the IPS, but here is the breakdown.

The command manual shows you what commands do what, and how to program them into the PBX. If you look at the notes left behind by the previous admin, you can look in the command manual to see what those commands are for. So if she has Command 14 or CM14 written down, open the Command Manual and look for CM14. CM14 assigns station/trunk/card numbers to the ports on the LEN in the PIM.

The Feature Programming manual is just that. It gives you the command neccessary to program Features in the PBX.

The Business/Hotel/Data Feature & Specs manual shows you how to work those features once they are programmed.

The trick in programming with the NEC is understanding the manuals. You will find alot of y=something. Y's are like sub commands of the main command. Take a command like 17. 17 is the command code for ACD/UCD Groups. The Y data can be 0,1,2,3,4,etc. Command 170 is a subcommand of Command 17. Command 171 is the same and etc. So if Y=0, or Y=1, you add it onto the Command.

To create virtuals, you need to look at command 11. To enter commands, you can either open a MOC terminal and hit F9, or you can program from any display phone by pressing in order: Feature Conf * Feature Conf #. Press the Redial key to get COMMAND=. You will need to find an available Virtual LEN to assign the Virtual Number.

You can use MatWorx to do alot of the functions instead of MOC, but it's not always reliable. MOC is generally perfered, but I have found MatWorx to be particularly useful in generating reports that show me what LEN's are in use, what hunt groups are setup, and etc.

There is alot you will need to know before tackling what your company wants here. I know your pain, as I was put in a very similar situation 6 months ago. I had little to no documentation whatsoever.

They want 7100, and 7600, but you need to make sure those numbers are setup in the Numbering Plan. The Numbering Plan is important, because it dictates how the PBX will react to what numbers are dialed onto the phone keypad. Do you already have extensions that start with 71 or 76? If so, then you'll be okay, if not you will need to add them, and you will need to make sure no Feature Access Codes are programmed with 71 or 76.

You will also need to know how to get into your voicemail system and manage that as well.

Unfortunately, I do not have the expertise to tell you exactly how to do it, but fortunately others will chime in with alot more experience. I hope this is enough to at least get you started.

big_dog

Thanks a ton! That gives me enough to get me started. I'm going to be breaking some things along the way, but that will give me the opportunity to learn by fixing them, too. I really appreciate your guidance. I know what I'll be doing this weekend

R4+Z

Might I suggest you take a look here.....

NEC: PBX solutions FAQ Index - Tek-Tips

Also you will need to let us know the make and model of the Voicemail system.
Regards

R4
AKA
OzzieGeorge