smoom

When you write that 1000 is the pilot, did you set 181 to a 1 for extension 1000.

Normally if 1000 is the pilot the incoming calls will be distributed based on what is the next extension available. So call 1 goes to 1000, call 2 goes to 1001...and so on. If you want calls to go to voicemail when not answered you would need to forward each extension 1000-1007 to voicemail. Then if a call comes into pilot 1000 it would not matter which phone rang 1000-1007 when the call does not get answered the call will end up in mailbox 1000. If one of your extensions are called directly like calling 1005 and no one answers then it would end up in 1005's voicemail. If all 8 extensions are in use and all phones are forwarded then the call will go to voicemail. If you want that 9th call to que then you would use command 17 instead of 18 and create an UCD group for your 8 phones. Hope this makes sense.

arganos

Thanks Smoom, yeah that makes sense.

I encountered this situation today, and I am trying to make sense of it. I did not setup this hunt, but it does exist on our PBX. What had happened was that the switchboard operator was tied up, and a call came in. The person calling got voicemail. Because of the nature of our business, we absolutely cannot have calls go to voicemail from the switchboard.

When I checked into it, this is what I had found. I am trying to figure out why voicemail picked up. The only thing that makes sense to me is that all 8 lines had to be in use, and when call #9 came in, it hit 1000 - found it was in use - and forwarded into voicemail.

I took the forward off of 1000, so if I am thinking correctly, this should never happen again. But I only ask the question, because I want to make sure that this is how the NEC PBX works with hunt groups.

I know how UCD groups work, and yes 1000 was set as the pilot. So with all that being said, now that forwarding has been removed from 1000, if this was to happen again, I assume they would hear a busy signal? Is that correct?

R4+Z

If it is set up as a ucd group it would be programmed in Cmd 17 not command 18. Cmd 18 is for hunt groups and forwards can take effect on the calls. The following is an extract from the business features guide on circular hunt groups but I believe it applies to all hunting groups....

The terminating sequence of service features to a station is as follows:
a. CALL FORWARDING - ALL CALLS
b. STATION HUNTING
c. CALL FORWARDING - BUSY LINE
d. CAMP-ON
e. CALL WAITING - STATION.

it also states for circular groups....

When all stations within a STATION HUNTING - CIRCULAR group are busy, the calling party will receive Busy Tone.


and.....


If a hunt group station has set CALL FORWARDING - ALL CALLS or DO NOT DISTURB, hunting will bypass that station and continue in the order of hunting.

From experience I think you will find that a call forward no answer on the pilot will take effect if the call goes unanswered longer than the usual time out no matter which phone in the group it was ringing on.

For some reason the manual does not describe Pilot hunt groups in their own right. Hope this helps!

arganos

Thanks R4+Z! The hunt is setup as a circular and not as a UCD.

So what you are saying is, is that it doesn't matter which phone in the hunt is set for Call Forward Busy / No Answer, it will perform that action if the call goes unanswered no matter what line it is on?

R4+Z

No I believe that if you set a forward no answer on the pilot and the call hunts to an extension that doesn't have any call forwards set, the call will still forward on no answer to the destination set on the pilot. I'm not sure about the busy scenario but it should be easy enough to test. Just set up a 2-3 extn group and play with it.