Help on 2000 IPS SMDR output via IP - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

tmrwsol22 · January 12th, 2007

Has anyone configured 2000IPS to output SMDR via IP? I can get it work, and any help would be appreciated.

I have tried a recommeded command below, and launched Hyperterminal to test SMDR output, got no luck as it has no SMDR data being sent out by PABX. When i pressed enter button on keyboard then it came with "3000030052" but doesn't seem to be SMDRs data, and has no idea on this numbers.

Command
=======
0B00>00:wwwxxxyyyzzz ; IP address of CP24
0B00>01:wwwxxxyyyzzz ; Mask
0B00>02:wwwxxxyyyzzz ; Gateway

save and reset

0401>05:0 ; Destination of built-in SMDR to LAN
0401>08:00 ; Extended message format
15 ; Standard message format (default)

Port : 60010

***AbuSuhail*** · January 12th, 2007

did you set other data for commands:
40>00-08,410>03,

tmrwsol22 · January 12th, 2007

Thanks AbuSuhail. I'm very new to this, and don't have command manual for NEAX2000IPS what's 40>00-08 and 410>03, and what its does?

Do you happen to know where can i get the command manual? Thanks again

***AbuSuhail*** · January 12th, 2007

You can find it here:
http://www.wedophones.com/NecManualsLead.htm

Da2000man · February 1st, 2007

You cannot use Hyperterm to collect the IP SMDR. It works on a "polling" concept. The program used to collect must poll the MP of the 2000 IPS for the records.
There are several companies that make software to do this. One that I have used (Demo version) is Profit Watch or Office Watch by a company called metropolis. I think you need to change the parity via CM08>828>0 for it to work with this software.

tmrwsol22 · February 2nd, 2007

Thanks Da2000man, will take a look at your mentioned software and try the setting.

tmrwsol22 · February 2nd, 2007

Hi Da2000man,

is Office watch connect to 2000IPS via IP? have you tried it before? and is it work?

Da2000man · February 5th, 2007

Yes, I have downloaded the demo versions of Office Watch & Profit Watch. They both work connected via IP.
Make sure youy pick the 2400 IP SMDR format in either program.

tmrwsol22 · February 5th, 2007

Thank you Da2000man... will try it out..

RDS · February 16th, 2008

Dear have u tried office watch to solve the above mention problem.

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