 10-25-2006, 04:18 PM | #1 (permalink) |
| Junior Member |  Matworx setting up new extension problem I have an IPS 2000 system with Dterm series i 16D phones. I am having trouble doing two things with setting up a new extension. I first setup the new extension in Matworx and assigned it to a Len. I saw that Matwork automatically filled in a memory location and I accepted it. I then copied the softkeys from another extension and changed the relevent buttons to the current phones extension. Everything works except two things. 1. The message button on the phone doesn't go to voicemail. It is set in Matworx to speed dial F1118, which goes to our voicemail extension. However the button does nothing when pressed except beep. I have tried deleting the button in Matworx and reassigning it and it still does nothing. Half the time when I make a change in the buttons and click the write button it tells me nothing has changed even though I changed it. Eventually it works with retrying many times. Voicemail is setup and works fine if we manually dial into it. I have also tried manually assigning the message button to a speed dial through the phone using the Conf -message-ext-conf key sequence. That did not work either. Is this a memory assignment problem and Matworx assigned a memory location that can't be written to for some reason? How do I fix? Please be specific as I'm not very familiar with using MOC or the cmd codes. 2. The second problem is I can't program a huntgroup for the second line in Matworx. It keeps telling me it can't save the changes. I open the hunt group module in Matworx and select the pilot which is the primary extension and then I add both the real extension and then the virtual extension for line 2. This is how it is setup for every other phone in the office. However when I go to write the change it says it can't. Is this problem related to number one or is this a Matworx doesn't work issue? |
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| 10-25-2006, 10:03 PM | #2 (permalink) |
| Senior Member | There is obviously a problem with the memory allocation. If the fourth digit of the memory allocation is a 1 then the user is not allowed to change it so you won't be able to store numbers from the phone. Rewrite it with a 0 as the 4th digit. You need to use MOC mode to look at the hunt group problem. It may be that one of the numbers you are trying to use is already part of a hunt group but without looking in the system you won't be able to see what the problem is. |
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| 10-26-2006, 04:53 AM | #3 (permalink) |
| Junior Member | [quote=DaveMNCPA]I have an IPS 2000 system with Dterm series i 16D phones. I am having trouble doing two things with setting up a new extension. I first setup the new extension in Matworx and assigned it to a Len. I saw that Matwork automatically filled in a memory location and I accepted it. I then copied the softkeys from another extension and changed the relevent buttons to the current phones extension. Everything works except two things. 1. The message button on the phone doesn't go to voicemail. It is set in Matworx to speed dial F1118, which goes to our voicemail extension. However the button does nothing when pressed except beep. I have tried deleting the button in Matworx and reassigning it and it still does nothing. Half the time when I make a change in the buttons and click the write button it tells me nothing has changed even though I changed it. Eventually it works with retrying many times. Voicemail is setup and works fine if we manually dial into it. I have also tried manually assigning the message button to a speed dial through the phone using the Conf -message-ext-conf key sequence. That did not work either. Is this a memory assignment problem and Matworx assigned a memory location that can't be written to for some reason? How do I fix? Please be specific as I'm not very familiar with using MOC or the cmd codes. quote] Try this cm 5115 . put the voice mail ext no. after set this cmd, just press the message button . ok |
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| 10-26-2006, 08:40 AM | #4 (permalink) | |
| Junior Member | memory allocation As you say below is a good thought but the memory allocation is currently set at 1,26,0,01. The only part that concerns me a bit is the last digits where as most of our 16 button display phones are set to 02. This I understand sets another block of 10 for 20 total locations, is that correct? Many of our phone start with a 0 rather than a 1 in the first position, would that make a difference? I interpret the first position as just a new block of memory once the zero block is full (0-99). If I have a memory location of 0,46,0,02, the next open area would be 0,48,0,02? I assume I need to bump up the 46 by 2 because of the 02 on the end. Is this correct? Also since the message button which is button 99 is set to F1118 which is a fixed memory location somewhere else, the only thing I can conclude is that I'm out of memory locations. I don't understand how Matworx could copy the buttons from one phone to another if there weren't enough memory locations. Any other ideas? Quote:
Last edited by DaveMNCPA : 10-26-2006 at 08:45 AM. | |
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| 10-26-2006, 09:47 AM | #5 (permalink) |
| Senior Member | F1118 is not a fixed memory location. it is simply the 18th memory location allocated to this phone (F11xx = this is a memory dial key xx being which memory to use) and that is why you are having problems....... You have only allocated 10 memories to the phone! |
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| 10-26-2006, 11:53 AM | #6 (permalink) |
| Junior Member | I thought that may be the issue, but when I try to change the the memory allocation to ending in 02 it gives me an error. If I do it in MOC I get a code not used error. If I try doing it in Matrworx I get a message "Setting Data is in Failed. Check condition of PBX and try again." Yes, I typed the message exactly as Matworx displayed it. How do I check the PBX and why won't it accept new data? |
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| 10-26-2006, 01:50 PM | #8 (permalink) | |
| Junior Member | Quote:
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| 10-26-2006, 03:11 PM | #9 (permalink) |
| Junior Member | After much frustration, I think things are working. Most of my issues all related to the poor programming of the Matworx application. I can see why people don't like it. The app is very inconsistent. Sometimes you have to hit the enter key after entering a value and other time not. In my case when assigning the keys after entering the value you have to move to another line before writing. If you don't it says "Nothing has changed" even though you put the value in and hit enter. It also seems that Matworx will just time out and loose authentication without telling you. Everything still seems to work, you can look up and query things, but when you try to write the changes you get an error as mentioned above. Thanks to everybody the helped me through this and the quirks of this system. |
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