Call forward to virtual extension - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

whbaxter · 09-27-2006, 01:41 PM

I am using virtual extensions to forward incoming calls to cell / home phones. the procedure works good from any phone within the office with an immediate release, but my problem is that the operator cannot release the call right away from the console. is there anyway to shorten the time the operator can release to a virtual extension?

thanks,
bill

R4+Z · 09-27-2006, 11:04 PM

If memory serves me right CMD 08>405 can affect this. try changing it and see if it helps (it can only be either a 1 or a 0)

whbaxter · 09-28-2006, 08:28 AM

08>405 was a 1, changed to 0 and no luck. any other ideas? thanks.....

***AbuSuhail*** · 09-28-2006, 10:22 AM

Can you provide more details about this issue?
what do you mean by cell/ home phones ...are they terminated to another telephone networks? Is it a trk to trk connection issue ??

whbaxter · 09-28-2006, 10:32 AM

Basically, the operater receives a call for user A. User A is working at home two days a week. The operator needs to forward a call to user A at home. I setup a virtual extension for user A which is user A's home number or cell phone number. When the operator tries to transer a call to a virtual extension, the operator cannot release the call until someone on the other end answers. This ties up the operator and prevents the operator from answering other incoming calls.

***AbuSuhail*** · 09-28-2006, 11:27 AM

So, what you are doing is activating call forward outside feature to that virtual extension.in this case you should check for answer supervision signal "polarity reversal signal" which should be provided by the CO line used by the V. extension to call User A in his home. Check CM3504 in yr manual.
Normally telco should provide this signal service.

HP4D · 09-28-2006, 12:55 PM

Don't think CMD 3504 will help. It occurs to me that you want the the call to be sent immediately. If you set 3504 to 3 (i.e. not rely on supervision signal) it will then use the system data timer set by 410>03? which I believe cannot be set lower than 4 seconds.

***AbuSuhail*** · 09-28-2006, 04:28 PM

If you refer to service conditions in the manual you will read:
"12. After a TRUNK TO TRUNK CONNECTION is established, both trunks are released when a disconnect signal is received by either trunk."
If disconnect signal is set in CM3504 , and the CO line provides release signal then the call will be disconnected immediately upon completion of the call.
In case the release signal is NOT provided and the called number answers then the time set in CM410>03 will be used to disconnect the call on completion of the call
In case the called number does NOT answer then the call will be locked and it will ONLY be released by other ways like: CM EB0>Dxxx >CCC

R4+Z · 09-28-2006, 10:03 PM

Guys we seem to be drifting here. You say it works alright from normal phones so it can't be a trunk to trunk issue. Have you tried forwarding a real phone external and tried putting a call through to it?

R4+Z · 09-29-2006, 12:53 AM

Its just occoured to me the problem could be that you have the digit length incorrect for these numbers?

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