Voicemail msg and call "bridging" questions - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

RussellUberalles · 06-20-2006, 02:36 PM

I am so new to all of this that I don't even know how to phrase these two questions.

1. My Dterm Series E phones always say "MSG 1" when there are any new messages, even if there are more than 1 of them. What have I done wrong?

2. I would very much like to be able to call in from outside the facility, and than be able to make a call from within the system to an outside line (I think this is called "bridging"), especially so clients don't end up with "Unavailable" calling card identifiers or caller id numbers that they really can't use to get back in touch with us. Is that possible and what questions should I ask?

If It helps, I have local, long distance, and internet provided by the same southeast company over two T1 lines (I believe). I have dialpro voicemail on an Octel 200 server. And I have a handful of NEC NEAX 2000IVSs (how do you write the plural?!) going.

Thanks so much, RUA

bobcheese · 06-20-2006, 04:46 PM

Ok i'm unsure about the voicemail question.
As far as calling into the system and back out again the feature you are looking for is refered to as 'remote access to system' in the feature programming manual.
If you are not comfortable with the programming of the system i would advise getting a contractor in to do the setup.

R4+Z · 06-20-2006, 06:41 PM

The first is a feature called Dterm To Dterm messaging and is simply cancelled using a feature code but as I don't know the default In your part of the world you will have to ask around.

as for the second, see here

http://www.pbxinfo.com/forums/showthread.php?t=17885

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