switch

I think you can bump up the DB on the incoming LS trunks. There is a setting there you can try, or have the local telco bump it up if they are easy to work with.

I assume you have LS/Class trunks on the system since its a CX. If you have auto attendant picking up on those trunks you can just star out and get to your mailbox. If you have DID trunks then it is even easier through call rerouting, create an invalid reroute to your voicemail. Then just dedicated a number that isn't a station to the VM callin number. When they call it, it will be invalid and reroute to the main VM greeting.

Hope this helps, good luck!

What do you think of that CX system, we have yet to get one going.

Kevin

teltek

This is the LS_Tool user guide that will assist you in setting your CX LS trunks to match your Telco Circuits. You will need a couple Test Numbers for your Central Office to complete these tests, but once these settings are adjusted, you will notice a considerable volume difference. One serious caution at this time is that Mitel is currently working hard to eliminate a known issue with IP Set receiver echo within these systems. They are estimating a patch over the next 30 days and a final Maintenance Release around end July.

Follow these instructions and adjust your form 13 settings to match the findings.

Mitel ROCKS!