teltek

Hi switch.

I am certain I can help you solve this, but a wee bit more info will help.

Bare with me if you will. Its tough giving up one of my best kept secrets.

Remember on this system you will require a physical port in order for a message lamp to be turned on ... I use a 'beehive' for this function.

(1) what trunk type are you using? Analog, T1, or PRI.
(2) how do these answer at the "sets"? Prime or Key Appearance?
(3) do they get answered by either set or are they dedicated to each set?

I am thinking you could use a phantom extension to solve your issue.

a/ enable ONS Voicemail Cos option in the voicemail COS over and above the defaults from the manual

b/ program each 800# to ring its own phantom extension that appears as a key appearance on the respective set.

c/ program these phantoms to a different tenant number than all other extensions on your system

d/ set the form 19 for this tenant chosen (say number 25) to route "call forward on busy" and "call forward on no answer" to a system speed dial that contains the following dial string;

[vmail access code]*9**#[mailbox number]

*9**# by explanation is;

*9 = wait for answer (pause one second)
** = dial a star after answer
# = dial the #

This should solve your problem and offer a whole new method of call management for the second greatest pbx's on the planet!

I also use this invention to allow for any user (those you teach) to transfer any call from their set into another users voicemail. I set up a transfer to voicemail speed dial as;
[voicemail access code]*9**#*3XX (XX is replaced by 03 for three digit plan or 04 for a four digit plan) This way your user can transfer to [system speed access code] + the destination mailbox. Kewl or what? **don't forget to add 'abbreviated dial = enabled' in the sets of the users for this feature.

cheers [[]]D

switch

You are the smartest person alive!!! That worked awesome. I really really appriciate the help on that. Very cool intro to the abbriviated dial for me.

Once again!

Much thanks!

Kevin

teltek

my pleasure;

Cheers [[]]D

switch

I got it to work on a 1.1.0.10 system no trouble. But I have tried copying it to 2 2.0 systems and it will just sit there and ring...everything is the same. Any idea what would cause it to just ring?

Thanks

Kevin

teltek

This is very interesting. I have a 2.2 here and I will get to testing it personally. In the meantime make sure your 'converted' database is correct to the manual. Add the COS option ONS voicemail to this and retest. I will let you know what I find here at my first real opportunity.

Let me know if you do figure out something.

Cheers [[]]D

switch

I figured out actually. It turned out be an external call trouble only. I enabled system option 21 and it fixed it.

Thanks again,


Kevin

teltek

Glad to hear this has been resolved.

I always forget to advise on "incoming to outgoing call forward = enable" option 21 feature as this is something I often set automatically in my world ... specifically for this voicemail feature.

thanks for the update,
Cheers [[]]D

jsaad

I also use this invention to allow for any user (those you teach) to transfer any call from their set into another users voicemail. I set up a transfer to voicemail speed dial as;
[voicemail access code]*9**#*3XX (XX is replaced by 03 for three digit plan or 04 for a four digit plan) This way your user can transfer to [system speed access code] + the destination mailbox. Kewl or what? **don't forget to add 'abbreviated dial = enabled' in the sets of the users for this feature.

will this work with a 200EL LW17 and a Cov or DNIC integrated voicemail. I have tried this but have no luck.

so would a user press transfer +speed dial + 3 digit mailbox ?