acejavelin

Don't know if this is the issue, but I have seen this in the past if firmware does not flash properly or is terminated mid-update, the phone can be "bricked" if this occurs.

Sometimes something in the phone gets messed up, try defaulting it via the menus. Hold the down volume key on power up and go to the Tools menu and select Reset to Factory Defaults, save, and reset. Sometimes this will allow the phone to boot.

I have also seen some times going into the DHCP server and delete the DHCP lease for that MAC address of the phone will clear this up.

Just a few ideas to try.

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jblade44

Thanks for the response.. but I tried that as well and no go.. it sucks that Mitel will not admit to this being an issue and will not give end users a fix. I am sure they do not trash the ones that are returned and have a simple way of restoring them.

I beleive on of our locations still have support so I will return them under that agreement and see if they replace them....

bobcheese

they normally go off the serial number of the phone so they will know when that phone was sold. Sorry

jblade44

If they do refuse to replace them they will have a fight on their hands and I will escalate it to the top. If they will not be able to replace them they should at least provide a fix since this is obviously a design fault.

dryaquaman

I've seen this.
Try a coupld of things.
1) Set the VLAN staticly - You've done this.
2) Boot the phone while holding the 7 key and tell it it is a teleworker phone. Use the IP address of the 3300.
3) Blow away any DHCP reservations that your DHCP server may see.
4) Set one of your data switch ports to be an access port on your voice VLAN and retry 1st with a known good phone and then the bad phone.
5) Reboot your data switches. (I'm thinking about ARP tables here)

One of the things I've see to cause something similar, affected all phones not just some, is the dataswitch port connected to the DHCP server was programmed as a trunk port rather than an access port. The 3300 was programmed to hand out DHCP on the Voice VLAN only. What happened was the phone would send out a request on the native vlan, get an IP, read it's options, switch to the voice vlan and request another IP addrss, and then, because the data port to the server was a trunk, both the 3300 and the DHCP server would repsond to the request. The first to respond wins. The phone would sometimes get a good IP but not always.

Dry Aquaman.



If the phone comes up and says "Missing Option 128" you may have a rouge DHCP server on the network. Put a sniff on the wire to see if you can find out what's handing out DHCP addresses other than your DHCP server.

dryaquaman

Additional note:
I seen this just today.
We programmed the phone as a Telewoker phone and plugged it back in.
The phone re-flashed and came up.
We then reset the phone back to normal and it worked.

Dry Aquaman