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Old November 2nd, 2009   #1 (permalink)
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Red face Mitel 3300 Issues

Greetings,

I have a Mitel 3300 ICP controller and have the following issues:

1) I have advanced voicemail setup so that it e-mails the voice mail messages to the users email box. The time stamp on the voicemail is correct, however when the e-mail is sent to the users email box, it is off 3 hours. I can't see where to change the time zone so that the e-mail notification will mtch the voicemail notification.

2) I am trying to change an extension programmable button from one extension to another. But when I try and change the extension, it comes up with an error message that " A Dn can only appear once on a set as a DSS/BLF or Secretarial line". I have tried this on a number of phones and get the same message. I don't see that there is already a button assigned on the phone with that particular extension.

3) I have a phone which will not display caller id. I can't find the option to turn this on/off.

Thanks in advance.
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Old November 2nd, 2009   #2 (permalink)
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Originally Posted by razzmone View Post
Greetings,

I have a Mitel 3300 ICP controller and have the following issues:

1) I have advanced voicemail setup so that it e-mails the voice mail messages to the users email box. The time stamp on the voicemail is correct, however when the e-mail is sent to the users email box, it is off 3 hours. I can't see where to change the time zone so that the e-mail notification will mtch the voicemail notification.
Go to all forms alphabetic listing (can't remember other way to get to it) and set the time zone in the Networked Voice Mail Servers form

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Originally Posted by razzmone View Post
2) I am trying to change an extension programmable button from one extension to another. But when I try and change the extension, it comes up with an error message that " A Dn can only appear once on a set as a DSS/BLF or Secretarial line". I have tried this on a number of phones and get the same message. I don't see that there is already a button assigned on the phone with that particular extension.
Delete the button first, save, then go back in and add the button again.

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Originally Posted by razzmone View Post
3) I have a phone which will not display caller id. I can't find the option to turn this on/off.
Stations features are always in Class of Service, check the class of service for that phone and verify that Display ANI/ISDN options are enabled.
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Thanks for the info. I don't currently have a networked vm server setup. I can add one, but don't know the parameters for the following:

network Element name
local
cluster
PNI
IP Address
DNS Name

I assume I am just using the IP address/DNS of the Mitel box for this. But i can't find the network element name anywherr .. .

Thanks.
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Old November 2nd, 2009   #4 (permalink)
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Originally Posted by razzmone View Post
Thanks for the info. I don't currently have a networked vm server setup. I can add one, but don't know the parameters for the following:

network Element name
local
cluster
PNI
IP Address
DNS Name

I assume I am just using the IP address/DNS of the Mitel box for this. But i can't find the network element name anywherr .. .

Thanks.
Most of them are irrelevant since you are not networked, but try these:

Network Element name: Name of this ICP as defined in Network Element Assignment form
Local: True
Cluster: False
PNI: <Leave Blank>
IP Address: IP Address of ICP (for some reason my office system has the IP address of Exchange server though, not sure why)
DNS Name: <DNS Name of 3300> or I usually just use "Voicemail"
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This is Telephony’s First Law of Equivalent Exchange.

Last edited by acejavelin; November 2nd, 2009 at 09:49 PM.
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