bobcheese

Are you talking about a system in a LAB enviroment or a system installed on a customer premesis? Either way the same principals apply. IP address need to be an address on the network where the 3300 is installed. Gateway is the subnets default gateway out of the network, DNS is the address of the networks DNS server (many small networks use their router as the DNS so this IS sometimes the same address as the gateway). If you are using the WAN port as the gateway to the internet then you set the gateway address as the IP address you assign to the L2 switch on the 3300.

Depending if external network traffic is locked down then you may need the network admin to open up port 443 (https) for the 3300 to communicate with the AMC.

acejavelin

Also, don't forget during software upgrades/installs that DNS server information can be wiped out and the system will fail to contact AMC. I often just insert OpenDNS servers in these fields no matter where I am and they always work (208.67.222.222 & 208.67.220.220)

Also, I was always told port 443 AND 22 had to be open for AMC to work properly, I have run into a few customers where one or both of these ports are blocked in their firewall configuration and AMC sync's fail.

See the attached file from Mitel's Knowledge Base on basic AMC Syncronization issues.

Attached Files

AMC Sync Issues.doc (46.5 KB, 6 views)

__________________
Telephony users cannot gain anything without first giving something in return. To obtain a useful feature, a feature of equal value must be lost.

This is Telephony’s First Law of Equivalent Exchange.