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 October 19th, 2009 | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  Country:  | 3300 automate holiday night service schedule Hi all. I am pretty new to managing phone systems, kinda thrown into it. Most things I have found the answers to, but this one is stumping me a bit. My users are requesting that we have the ability to set a schedule for night service during holidays. Essentially they want to be able to tell the system for example to keep night service enabled on a holiday, and say the day after (for Thanks Giving, etc.). I have found in the maintenance commands, the start and stop times for this, but it is the daily sequence, not anything like picking and choosing dates for the system to kick in to this alternate operating mode. Is this even possible? Any direction to accomplish this task? Or is this a manual operation? Thanks, Ryan | ||||||||
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| October 20th, 2009 | #3 (permalink) | ||||||||
| Moderator    acejavelin is a high-tech, heavy metal redneck!
Location: North Dakota Rep Power: 2 Gender:  Country: | Bobcheese is correct if you are using the embedded voicemail, this is only possible with enterprise manager. With Nupoint and a full auto-attendant you can accomplish this quite easily with a Call Director application. __________________ Telephony users cannot gain anything without first giving something in return. To obtain a useful feature, a feature of equal value must be lost. This is Telephony’s First Law of Equivalent Exchange. | ||||||||
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| October 21st, 2009 | #4 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | I appreciate that info... I was thinking about an alternative option for the end user. Since the system is currently programmed for day/night service, do you know if the 3300 icp has the ability for an administrator to manually turn on the service, then have it stay in that service till they turn it off? A company I used to work for, has an actual night service button on the admin phone. They manually set it each day when the arrive and leave. This would be a good solution for the users at this site. If it is possible then I will have to read up on it, or worst case if it is very involved, get our vendor involved. Thanks!!! | ||||||||
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| October 21st, 2009 | #5 (permalink) | ||||||||
| Moderator acejavelin is a high-tech, heavy metal redneck!
Location: North Dakota Rep Power: 2 Gender: Country: | Sure... it is fairly easy. Turn off the Auto Day/Night tables, assign a feature code to Dialed Day/Night Service and Dialed Day/Night Enquire, and make sure that that administrators COS has the feature "Dialed Day/Night" enabled. For sake of this discussion, we will use **2 as the Dialed Day Night FAC and **3 as the Enquire code, but they can be any unique codes that fit your system. On the Admin phone, dial the following: **2 0 - Puts system into Day mode **2 1 - Puts system into Night 1 mode **2 2 - Puts system into Night 2 mode - or - **3 - Displays the current system operating mode Easy-peasy lemon squeezy.  __________________ Telephony users cannot gain anything without first giving something in return. To obtain a useful feature, a feature of equal value must be lost. This is Telephony’s First Law of Equivalent Exchange. | ||||||||
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| October 21st, 2009 | #6 (permalink) | ||||||||
| Junior Member
Rep Power: 0 Country: | Ok, so then no way to leave the automated schedule in place, but over ride it with the administrator phone? Hmmm.... I will have to see if they are willing to do the extra work for the ability to have complete control over the system. I want to say I really appreciate the help I have gotten. It has been invaluable, and really usefull. Thank you!!! -RKM | ||||||||
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| October 21st, 2009 | #7 (permalink) | ||||||||
| Moderator acejavelin is a high-tech, heavy metal redneck!
Location: North Dakota Rep Power: 2 Gender: Country: | You can leave the tables in place and active, but what will happen is when the next change event time hits (day at 7am or night at 6pm, or whatever your schedule is) it will automatically make the change to the system overriding the manual setting. Easiest way is to toggle it off in ESM, then use the phone to control it over the holiday, then when they come back in the office, re-activate the day/night tables. Sorry, but without OPS/Enterprise Manager or a Nupoint full auto-attendant, that's your only options. __________________ Telephony users cannot gain anything without first giving something in return. To obtain a useful feature, a feature of equal value must be lost. This is Telephony’s First Law of Equivalent Exchange. | ||||||||
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