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Old October 15th, 2009   #1 (permalink)
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Call Fwd Always kicking back to main menu
We have 6 clustered systems, when a DN is forwarded to external cell phone and you call the local number of that PBX it kicks you back to the main menu. The call is seen on the destnation cell but just rings quickly and cannot be answered. When you call another cluster (not local) member and enter the same extension it works as it should. I verified COS on the DN is set to allow external call fwd. I also tried forwarding my phone (remote cluster) and it only does not work when calling the local # of the 3300 with the issue.

Could it be a trunk setting somewhere or something else in the ARS??
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Old October 15th, 2009   #2 (permalink)
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Ok more info needed. Are you going via an auto attendant? Are you having this problem with numbers on one switch or on all six?
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Old October 15th, 2009   #3 (permalink)
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Is only happening on the one 3300. Going in via the main greeting
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Old October 15th, 2009   #4 (permalink)
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Works fine via VOIP routing 4 digit dialing from other cluster members. It only does not workj when calling the main number.
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Old October 15th, 2009   #5 (permalink)
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ok so if the mobile gets a short blast of ring tone then the call is going out to line so COR is ok. Check the COS of vmail ports for 'no answer recall timer' increase this to at least 30 seconds.
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