3300 Ring Group Remote Member - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

backitup · February 13th, 2009

I have 3 3300 systems in 3 geographically separated locations. I have an existing group at location 2 that is set to "Ring All" (15xx extensions). I have a request to add 2 additional members (37xx extensions) located at location 1. Entering the 4 digit extention directly to the ring group member area returns "directory number is invalid".

Any thoughts on how I can accomplish this? Here is an excerpt from the help regarding ring groups:
Conditions

The following types of numbers or devices can be programmed as a ring group member:

Any type of broadcast group A directory number programmed to appear on multiple devices constitutes a broadcast group. There are two types of broadcast groups: Non-Prime Line and Prime Line. A Non-Prime Line group is a directory number programmed on one or more devices that is not the prime line on any device. Up to 32 appearances of this number may appear on one or more devices. A Prime Line group is a directory number programmed on button 0 of a phone. Up to 32 appearances of this number may appear on one or more devices.. This includes:
- Multiline set prime number
  non-prime line numbers
  key system numbers
- multicall numbers
single line sets
a night bell

The following directory numbers cannot be programmed as a member of a ring group:

Extensions with the “voice mail port” COS option
Extensions with the “Recorded Announcement Device” COS option.
Attendant consoles and console LDN numbers
Hunt group, Agent group, Path, Ring Group, Suite and Linked Suite pilot numbers
ACD Agent IDs and ACD set DNs
ARS digits
A pilot number of another ring group
RDN numbers

Thanks in advance -

Northeaster · February 13th, 2009

I'll take a shot at it!

I assume that the hunt group (type ring group) is programmed on the switch at location 2, and therefore it does not allow the 37#s as they are not extensions programmed on it.

I'll need more time to think about it, or someone else will give better advice, but i 'll throw out a coule of ideas.

- not sure if it would allow you to set up a speed call / abreviated dial # to the DN at the other location, then enter the speed call # in the hunt group - lijely not allowed, but your quote from the docs doesn't mention it as valid or not.

If the phones at location 1 where local off of the location 2 switch, through teleworker, or remote registration through the company lan/wan, then they should be OK.

do you call bewteen locations using the PSTN or IP trunking over your data network?

bobcheese · February 13th, 2009

its in the help file, last line, RDN (Remote Directory Numbers) cannot be added to a ring group.

Even if you manage to 'fudge' it by using speedcalls or external diverts i doubt it will work as you would like. There is bound to be a delay which would mean that a call could be answered on the primary site before it begins to ring at the 2nd site.

backitup · February 26th, 2009

We were able to configure a workaround. Location 2 has the ring group (A), we added an overflow point that points to Location 1 (new ring group B). RG B has an overflow point back to Location 2 as in the original.

This is not ideal, but it does serve a purpose for us. Thanks for your reply!

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