KMETECH

try reading the docs !!!

acejavelin

To be a little less blunt, ARS is complicated and yet necessary part of every Mitel switch (you did not not tell us which switch type either, SX200, 3300, etc), it is not something that can be answered with a simple answer from the information you have given since there are numerous other forms, trunk information, digit modification, local dialing strings, and other information required to setup ARS.

The limited information you gave leads me to believe this is not a simple setup, and someone just blindly configured ARS digit strings to try (possibly successfully, though not what I would consider properly) to get it to work without going through the "proper" ARS configuration.

If you have absolutely no idea what ARS is or how to configure it, you should get a trained technician from a authorized Mitel vendor in to your location and have them set it up for you and teach you how to adjust it to your needs.

Chiefit

I see what you are saying.

Here is my predicament.

I have a Mitel SX200 on a number of ships. One per ship. There were no docs with it. The "qualified" Mitel programer has things set up so trunk linese Seize to operate if they are not physically plugged into the switch. You see, when at sea we disconnect phone lines and use cell, inmarsat and an Iridium phone as a non-dial in trunk.

So far, I have been able to designate an ARS digit string per line:
Let's say 9=the land line trunk group
Let's say 62=the inmarsat
let's say 63= the iridium
Let's say 7 = the cell phone.

Those one or two digit strings contact the right trunk line. But, if I dial a area code or prefix to a phone number, this doesn't work.

I worked with the central office for Qwest communications and was also out in the field working on enterprise equipment. So, I understand all different forms of trunk lines, hunt groups, console assignments, desktop devices, key features, the idea of bay/slot/circuit,COR/COS, and all other programming of the PBX. But, THE ONLY THING I am not grasping the basic concept of ARS digit strings and ARS groups. If I can understand this, I can help my ships tackle the PBX programming.

What I am running into now is if I dial the first one or two digits in the string, I route to the right trunk. But, If I dial the three digits afterwards, (like and area code), it doesn't recognize those three digits. Then, If I dial the prefix and extension, It busies out.

So, I have the first route down, I just need to complete the routing.

Chiefit

I would like the programming docs. Know where I can get them? Mitel SX200.

Chiefit

Oh, i think I understand what info you might need:

9- goes to the trunk group of land lines (four land lines in the trunk)
The dial sequence is the same as a regular Land Line Tele>>
1=Long distance
xxx=(area code)
xxx-xxxx=phone number (for US)
or
011-out of country
xxx=(country code)
xxx=(Area code, if applicable)
xxx-xxxx=phone number
411=info
911=emergency

7- goes to the trunk group of a single cell phone
the dial sequence is this>>
=Same as land line

62- goes to the trunk group of a single Iridium phone
Dial sequence is this>>
000-non operator assisted dialing
697-All US states except hawaii
698-local for Hawaii
699-overseas
xx- country code-if applicable
nxx-area code- (used if not in Hawaii)
xxx-xxxx Phone number
#-initiate the call

63- Goes to a trunk group of a single Inmarsat B phone
the Dialing string is this>>
00=non operator assited overseas dialing (On a sat phone, you are always dialing overseas.)
1= US country code
xx= one or two digit country codes
xxx= area code, (where applicable)
xxx-xxxx=phone number
#=initiates the call
ther strings to watch on this phone will be the different satellites>>
872,873,874,875 are all different satellites

acejavelin

If you don't have a MOL account to get the docs, then here is a link for docs: Genesis Technical Support

OK, I think I understand your routing setup, perhaps not the logic behind it (not really my business), but have just a few more questions:

Which SX-200 is this, a ICP, EL, ML, or Digital?

You said there is no toll restriction in the system, are all phones assigned a COR value of 1 then?

Is each Sat or Cell phone line connected to a single LS trunk port, if not how are they connected to the Mitel?

This is a VERY unusual configuration, is this a ship/mobile/seabound communications system, or stationary land based system?

Do you have the lines connected to the system and are you able to get calls IN to the system already?

Forgive my ignorance on the SAT lines, but what is the EXACT dial sequence for a call if you made it from a butt-set or single line phone, just one example for me to get the sequence down is fine. (ie. to call 612-222-1234 I dial 69716122221234# in Iridum and 16122221234# on Inmarsat B)

I can probably walk you through this step by step, but would still recommend you get a certified tech onsite one time to set this up for you. A good tech should be able to program and test this configuration in an hour or two at most. There are at least a dozen Mitel dealers in the Seattle/Tacoma metro area and a Mitel corporate office as well, a single site visit could save lots of headaches, but I can help if you are determined to do this on your own.

Chiefit

Q) Which SX-200 is this, a ICP, EL, ML, or Digital?
--A) The SX-200 has a cert number of ML 300067, (I hope that's what you're looking for)
__________________________________________________ _________________
Q)You said there is no toll restriction in the system, are all phones assigned a COR value of 1 then?
A) COR will be defined as follows: >>(COR is easy for me)<<
COR1-land lines-(All Desktop devices have access)
COR2-Land, cell, and iridium- (Department heads, bridge, medical, engineroom,ET/IT shop)
COR3-land,cell, iridium, inmarsat-(Medical, ChiefET/IT, XO, CO for emergency only)

I have a model for COR to go by on another ship for COR that has worked perfectly.
__________________________________________________ _________________
Q) Is each Sat or Cell phone line connected to a single LS trunk port, if not how are they connected to the Mitel?
A) It's like this:
(form 14) Non dial in Trunks:
Land 1 --LS/GS-- trunk Bay1/s7/C1-->>trunk1
Land 2 -- "" C2-->>Trunk2
Land 3 --"" C3-->>3
Inmarsat-- "" C4-->>4
Iridium--- "" C5-->>5
Cell -- C6-->>6

(Form 16) Trunk Groups
1 = Land 1,2 &3
2 = Inmarsat
3 = iridium
4 = cell


(Form 26) ARS digit strings
9-will route to a LAN line within the trunk group (3 lines in trunk group #1)
--xxx routed to trunk group 1
62- will route to the iridium (by itself in a trunk group #2)
--xxx routed to trunk group 2
63- will route to a inmarsat (by itself in a trunk group #3)
--xxx routed to trunk group 3
7- will route to the cell (by itself in a trunk group #4)
--xxx route to trunk group 4

Form 23 ARS Route Definition
Route 1 -trunk group 1- LAND 1,2,&3-Modified Digit Entry 1 (for 9)
Route 2 -trunk group 2-Inmarsat-MDE 2 (for 63)
Route 3- trunk group 3-Iridium-MDE 2 (for 62)
route 4- Trunk group 4-Cell-MDE 1 (for 7)
__________________________________________________ __
This is a VERY unusual configuration, is this a ship/mobile/seabound communications system, or stationary land based system?

This is a ship: (So, when at a pier 4 land lines// when at sea 1 sat, 1 iridium, 1 cell)
--We do pull into a pier and tie up to the peir side phone lines, usually three or four lines. (hence: Land1-3 and 1 fax that ties directly into the line-not through the PBX)
--When at sea, we use a PBX compatible cell, PBX compatible iridium, PBX compatible Inmarsat for non-dial in trunks
__________________________________________________ ____________
Do you have the lines connected to the system and are you able to get calls IN to the system already?

They all ring in on the Superset ONLY. I recently set up a PICKUP GROUP but haven't tested it for incoming ringing. We are able to communicate IN/OUT. All phones have a PA-page key to page someone overhead when a phone call is for them. When a call comes in, they pick it up on the superset and hit system park, and overhead paged people to pickup on the system park digit string. I want this to ring in on 5 phones. So, I am attempting a pickup group on five phones and think I may need to allow this in the trunk line COS. That is COS10.

______

NOTE)
So, I would like all trunks to ring in on 5 phones (any time day or night) throughout the ship.

Then, I wish to get the ARS strings unrestricted to link up and work on
9
7
62
63
Then, I will restrict the Trunks access through a COR of 1,2,3 (this I can handle)

Chiefit

BTW, I didn't tell you HOW MUCH I appreciate your assistance. Thank you very much.

Chiefit

Q) What is the EXACT dial sequence for a call if you made it from a butt-set or single line phone, just one example for me to get the sequence down is fine. (ie. to call 612-222-1234 I dial 69716122221234# in Iridum and 16122221234# on Inmarsat B)

-- For the Iiridium
000-697-areacode-phonenumber-#
000-698-phonenumber-# will be for local calls

-- For the Inmarsat B
00-{country code=1for US}-{Areacode}-{phonenumber}-#