Chiefit

should be an easy one:

I Just removed voice mail. The folks on ship were not using it and people on land were pissed that voice mail wasn't being monitored. That's the main reason I am here. I still have a residue of forward to a non-existant voice mail line after so many rings. So, I need to go through and remove those edits.

I have five phones, (combo of 4025s and one antique console 7000). Extensions:
100 = 7000 console- located in radio room
111 = 4025 superset- located on bridge
130 = 4025 superset- ET/IT Shop
107 = 4025 superset- Survey Office
108 = 4025 superset- Ship's Office
106 = 4025 superset- Crew's lounge

I am running:
SX-200 LW19 Q41.0.1 13-JUN-2004

I will go through and disable any time outs and I wish to have these phones ring in on the five set's primary in/out lines until answered. Once answered, i would like to have them call back on the bridge if they are not picked up from a system park or call park after about 3 min.

the way I will have the desktop assigments is this:

For the 4025 phones:
1 Primary in/out --->>Hope to have the five phones ring in on this line.
3) handset Mute
5) speed dial
7) speed dial
9) zone page
11) P/A page
13) System park

for 4015's
1 Primary in/out
2) handset Mute
3) speed dial
4) speed dial
5) zone page
6) P/A page
7) System park

So, when a phone rings in on one of thos fives sets, they push the system park and make a P/A overhead page to pick up a call on the five digit string that system park gives you.

The rest of the phones are set up for paging because this is the main way they find each other on ship. I am going to set up zone and set paging and probably add that to the sets as features later.

Chiefit

So, I can only tip your sale of justice for the better on one post?

You have provided me with such good information on so many levels. (it doesn't seem sufficient to me)

acejavelin

OK, this is actually going to be pretty simple since you have all Supersets...

Pick an unused ext number.... say 199, then on an unused key on each Superset, program a Multicall appearance of 199 on each of the Supersets, then in form 14, point the ring in destination to 199. Then just keep follow directions as you have been doing by parking call and paging.

That should give you what you want for ringing, give it a try and let me know how it goes...

BTW, I THINK you should be able to leave reputation on each individual post, but not multiple reputation on the same post, haven't tried it much for multiple posts...

Chiefit

I have been doing that already. Is there a way to get these all to ring in on line 1, the main in/out line of the superset?

acejavelin

Sort of... but there is no elegant way to do it. The only way I know of (and I am not sure it is available on your software version) is to use the associated extension feature. The problem is when anyone, either internal or external, calls the "primary" extension number, ALL phones will ring everytime, it is not capable of differentiating between internal and external calls. Also, some features behave differently when using this configuration, for hotels with multi-room suites it works well, but I have never used it in any other application.

What is the problem with using the multicall appearances? Is there something that doesn't work as you would like, because there are other options such as key line appearances, appearances of other sets, hunt groups of phantom sets, and other possibilities to make things work as you want.

Chiefit

""What is the problem with using the multicall appearances?""

No real problem. I was just trying to keep a standard format for features on my set's configuration.

These are the set's templates that I was trying to make a standard throughout the ship.

4015:
1) Main in/out
2) Handset mute
3) wakeup call
4) speed dial
5) speed Dial
6) P/A Paging
7) System Park

4025:
1) Main In/out
2) Speed Dial
3) Handset Mute
4) Speed Dial
5) Wakeup
6) Speed Dial
7) Speed Dial
Speed Dial
9) Speed Dial
10) Speed Dial
11) P/A page
12) Speed Dial
13) System Park
14) Speed Dial

NOTE: I was looking at the PKM to see if adding the extension for these trunks will ring in on line 1. I am not familiar with what PKM does.

I have used a phantom line before, but don't remember what I did:
This is what I do remember. I set up a fake set, in Form 9, extension for two groups of trunks. Let's say we use extension 1234 for all land lines to ring in on. I also set up 1235 for my cell/iridium/sat B. So, all of my land lines ring to a phantom set 1234 and wireless phones on 1235. And since 1234 & 1235 are not an actual sets it will discrinate against internal/external rings, as you were mentioning above. Somehow, that phantom extension was ringing in on the Main In/out line (line one). However, I have forgotten how to do this.

__________________________________________________ __________

So far, this is what you have done for me:
1) I had a number of phones configured with CO IN/OUT lines that were seizing. If we were at sea, the land line trunks would freeze because they were not available. Since we created trunk groups and ARS digit strings, NOONE can go to a select and select a trunk that is not available and as a result freeze the trunk. Now, it just gives a busy signal when a trunk group is not available. Bottom line is we will not have to recycle power or reboot the PBX every time we want to un-freeze a trunk. (THANK YOU!!, That was my goal when I first started.)
2) You helped helped me become familiar and configure my ARS digit strings. That was kicking my ARS. I knew the answer to keeping these trunks from freezing was to create trunk groups and access the trunk group through ARS digits. (THANK YOU. I was not familiar with ARS)
3) Now you are helping me setting up my phone templates so, these unavailable trunks seize to be seized.

So, basically, you helped me program this PBX that wasn't simple common sense to me.

If you have ever been given a project by your boss, because you have the most experience in various parts of a generalized field of expertise, you now see the prediciment I had to overcome and you helped me with. He realized that the Mitel programmer had this set up and these trunks were freezing. So, he told me to fix it.

It's a good thing I found this site and someone with your disposition and patience.

acejavelin

You are not going to get incoming calls to ring in on "Line 1" simultaneously on multiple sets, key one is designated in the system as the primary ext key and trying to get a trunk to ring in on multiple stations on key one is just not going to work.

I see from your templates that Key 4 on the 4015's and key 8 on the 4025's is a Speed Dial Key, on both phones it is the 4th key up on the phone of the left side row of buttons, why not put your multicall appearance there? This would allow for some standard throughout the system, so incoming calls would always ring in on the same spot on all phones.

Using any of the other options like phantoms appearances, individual key lines, etc., would have no real advantage over this configuration since you do not have voicemail anymore and call rerouting is not an issue.

(Sorry for slow response, been kind of busy last few days)

nst

I have configured ARS correctly on mitel 200 sx . 8 trunk lines configured in form 13 but when I try to make phone calls it takes 1 to 2 minutes for call to get connected with external line.can anyone suggest the remedial clue.

thanks

acejavelin

I would recommend you start a new thread in the Mitel forum with a bit more detail like switch (SX200ICP/EL/D), types of trunks, number calling, if its consistant all the time or just on local/LD, and an overview of your ARS setup. Be prepared to answer questions on trunk and station class of service, trunk circuit descriptors, and ARS specifics.