Forward to Holidays - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

KLocke · 08-07-2003, 03:25 PM

Hi..

Is there a way to forward callers to a holiday greeting without entering it into the holiday table? ie. attendant wants to turn on the holiday greeting after a certain time of the day.

Thanks,

sjforcum · 08-07-2003, 03:51 PM

With what equipment?

I do this currently with my call centers. My vectors check a split to see if anyone's logged in. If there is an agent logged into the split, the call is routed to a holiday greeting. If there is not an agent logged in, the call proceeds as normal. I don't see why this can't be done with your situation, but maybe I'm missing something....

KLocke · 08-07-2003, 03:54 PM

I could do this if the site had Symposium....but it's just a Mitel SX-200 and an Octel Serenade.

sjforcum · 08-08-2003, 10:47 AM

OK Let me move this to the right forum.

Thanks,
Steve

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