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Old January 29th, 2008   #1 (permalink)
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5500 Console on 3300 ICP going to night service

Hi,

I have two 5500 consoles on different rooms. At any given time, both consoles go into night service or attendant absent with no aparent reason. I already changed the "Attendant Busy Out Timer" to 1440 to disable it, and still the same problem. Any ideas as to why.

Thank you
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Old January 30th, 2008   #2 (permalink)
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Hello, have you checked for anything in the maintenance logs? could be dialed night service done from another user. Other than that check the handset cable for damage as unplugging a handset will put operator to absent, failing the above two, try re-installing the IP console software.

Glenn
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Old January 30th, 2008   #3 (permalink)
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Solution

Thank you, found the solution. Had setup a COS for consoles but missed to apply it to any of them. Found the problem, changed the COS for both consoles and no more night service.

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