How do you prevent staff from adjusting the ring volume? - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

jameskemp · 11-30-2007, 09:49 AM

I'm having problems with call centre agents who are lowering the volume of their telephones. Although the staff are in a call centre we expect their colleagues to pickup their calls in case they forget to log out or make busy and if they lower the volume of their handset then some calls are being missed.

I was sure there is a way of doing this and thought it was the option Handset Volume Adjustment Saved - I've set this to No in a test class of service and assigned it to my phone. (I rebooted the phone too to make sure)

The n tried calling the phone and adjusting the volume. Hang up and try again and it has saved the volume!

Any ideas?

bobcheese · 11-30-2007, 11:19 AM

I think the volume refered to in the COS is the handset volume. You however are changing the Ringing Volume.

Cant say I know a way to stop people changing the ringing volume (Short of choping thier fingers off!)

***ITEngineer*** · 12-01-2007, 06:11 AM

I do believe this is a management issue not a technical issue....

jameskemp · 12-03-2007, 10:58 AM

Thats me done for then!

funkymonkeyfc · 12-04-2007, 10:47 AM

pretty sure there is a COS option, dont know what version it came out on though

Sorry, just read post properly and you have already tried, not sure then...

The Latman · 01-30-2008, 04:58 PM

The COS option deals with actually saving any volume changes made by the users. I.E. If this option is enabled, when a user changes the volume, it keeps it at that volume. If left disabled, the user keeps having to change the volume settings.

I dont think you can actually stop the volume being changed. I will check it out though..

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