Name Dialing - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

KLocke · 12-30-2002, 03:21 PM

Hi,

I was wondering if anyone has ever implemented name dialing for store locations AND name dialing for users on the system at the same time WITHOUT using IVR?

System is an Octel Serenade.

Thanks,

Jamesestes · 12-31-2002, 10:18 AM

I am not familiar with that, maybe Rhack will know.

KLocke · 12-31-2002, 10:26 AM

I'm actually trying to accomplish two things:

1. Allow callers to name dial users within the building

2. Allow callers to name dial an announcement that would specify the location of the store and the store's phone number. ie. if caller dialed "Bay", he would hear all the stores on Bay Street.

I think I would probably have to use a series of single digit menus and announcements to accomplish this without IVR.

It's sort of like what Greyhound has with their voicemail system.

Thanks,

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