jymkata

As I understand it (and I'm a newbie as well), saved messages (messages that have been listened to and kept) are considered Old Messages by the system.

Also, it is possible to keep a message around for months by periodically listening to the message prior to expiration and saving it again, this resets the timer back to zero days.

Finally, you can modify an unused COS and increase the retention time all around to 20 days (or whatever you like, I believe the range is 0 to 999). Then assign the new COS to your "special users". Don't be surprised if, after a year, you're at 90% minutes used with an almost full hard drive.

I'm sure Marty will stop by to enlighten us all.

Rhonda

You really do not need to change the COS. Just go to the second page of the subscriber screen and change the retention times for new, old and/or unopened. I keep everyone at 10 days. If someone business travels, I'll extend the new and old to the needed number of days. I will then change it back to 10 days after they return and have had time to listen to the message. The COS will then change to "custom."

Your Audix probably only has so much space so to keep it fair, I keep everyone at the same level. I do have a few exceptions to the rules depending on VP status or need. The tip is to get people to delete old/unneeded messages to keep space freed up in the system

MSYoung

Rhonda and jymkata both have good advice here.

Follow Rhonda's suggestion for most folks because the hard drive space is a limited resource and you do not want to use it up storing messages for a long time that do not need that.

For those people that want to keep messages longer, give them a COS that retains old messages (these are the ones that have been listened to and saved) for a longer interval. Keep retention times for new and unopened at the default value.

I recommend a special COS because that way you have a standard rather than a custom COS for each user. If you need to change something all you need to do is change the COS rather than trying to remember each user that you modified.

__________________
Do not meddle in the affairs of dragons for you are crunchy and taste good with ketchup.

Marty