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| Messaging Intuity, Octel etc... Messaging Support |
| Tags: fix, simple |
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| Messaging Intuity, Octel etc... Messaging Support |
| Tags: fix, simple |
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| | LinkBack | Thread Tools | Display Modes |
 05-01-2003, 09:26 AM | #1 (permalink) | ||||||||
| Guest
| CDR Reporting I HAVE AN 8X24 NORSTAR SYSTEM INTERGRATED WITH OCTEL PC BASED VOICE MAIL. WHEN YOU CALL THE PILOT NUMBER TO MAIL FROM THE MAIN DN KEY ON A PHONE YOU SHOULD GET YOUR PERSONEL VERIFICATION AND THEN IT SHOULD ASK YOU FOR YOUR PASSWORD. INSTEAD, YOU GET THE GREETING THAT YOU WOULD GET IF YOU CALL FROM OUTSIDE ON A TRUNK. IT'S LIKE IT'S NOT SEEING THE DIGITS FROM THE SET. I REBOOTED THE OCTEL. DIDN'T MAKE A DIFFERENCE. SEEMS LIKE IT HAS LOST THE INTERGRATION. ANYONE KNOW WHAT'S UP? THANK YOU NO PROGRAM CHANGES HAVE BEEN MADE IN THE NORSTAR!!! | ||||||||
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| 05-01-2003, 02:32 PM | #2 (permalink) |
| Junior Member | message waiting lights RECENTLY, AN OCTEL INTEGRATED WITH A DEFINITY LOST IT'S INTEGRATION INSTRUCTIONS RELATIVE TO DEFINITY INTEGRATION. IT TOOK AN OCTEL SOFTWARE SPECIALIST DIALING IN REMOTELY TO RE-ESTABLISH THAT SOFTWARE. AN OCTEL SOFTWARE SPECALIST CAN TELL WHETHER OR NOT THEY ARE RECEIVING PROPER SWITCH INFORMATION AND THAT SHOULD POINT YOU IN THE RIGHT DIRECTION. |
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| 05-01-2003, 03:23 PM | #3 (permalink) | ||||||||
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| message waiting lights THANKS DUDE. I HAPPENED TO FIND THE SOLUTION IN THE MEANTIME. THERE'S A 56K CIRCUIT THAT PROVIDES THE LINK FOR THE INTEGRATION. THE CIRCUIT LINKS THE OCTEL WITH CENTREX FROM THE CO. THE NORSTAR HAS ALL CENTREX LINES. THE LINK WAS DOWN AND JUST HAD TO GET A TECH TO THE CO TO POWER OFF THE MODEM THERE AT THE ORIGINATING END. LINK CAME RIGHT BACK AND WORKED. | ||||||||
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