aikenmarvin

Strange problem after move,
We moved the Octel serenade 200 to the OPtion61 down the street, we moved it from an existing Option61 here, both PBX on same rls, matched up Customer database and config.
Problem:
Callers come into OCtel, choose single digit menu , routed to Symposium call center, the 2 sd choices are CDN in PBX. If callers want they can press 1 in Symposium to be routed to voice mail box. When routed back to vmail they get initial greeting instead of mailbox. We have 2 other SD menus that still work fine, only diff is they have a time check in front of them.

Only way I could get to mailbox was to call out and back in on SBC trunks.