question about call forwarding/hunting/call waiting - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

September 20th, 2004

Option11C+mm, release 23, Hmm...

I'm trying to set up two different behaviors for two different classes of extensions. I have some 500's with call waiting, some without.

For 500s w/o call waiting:
On busy, internal calls ring busy. External calls forward to menu & voicemail or dial again, or attendant etc. (right now goes to att.)
On no answer, internal calls ring forever. External calls ring 6 times, then forward to menu.

For 500s with call waiting,
On busy, internal calls ring 4 times, then go to menu. External calls ring 4 times, then go to menu.
On no answer, internal calls ring forever. External calls ring 6 times, then to menu.

Is this granularity possible? Or am I wasting my time? I know there's a difference between EHT, FTN, HTA vs. HTD, but I'm having difficulty pinning down the exact combinations to make this work.

Needless to say I'll set up two TNs the way I want, then copy them.

Thanks to anyone and all,
Jeremy

HUGHESY · September 21st, 2004

J,

500 w/o call forward.

on no answer internal
set FDN to voicemail or attendant, although
the RCO value is for external rings, internal ringing is double so as you have it at 6 rings any internal calls will take 12 rings to divert.

on busy internal set HUNT to what ever ails at the menu
also CLS CFTA

September 21st, 2004

RDR_DATA

OPT CFO CFRD PVCD CWRD
FNAD FDN
FNAT FDN
FNAL NO
CFTA NO
CCFWDN
CFN0 6
CFN1 6
CFN2 5
DNF0 4
DFN1 4
DFN2 4
DNDH NO
MDID YES
NDID NO
MWFB YES
TRCL 0
CRT0 00 00 00 00
CRT1 00 00 00 00
CRT2 00 00 00 00
CRT3 00 00 00 00

And here's the phone I'm testing on:

DES 100
TN 011 0 00 04
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 214 0 MARP
CPND
NAME ACCT OFFICE 2
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 1
LNRS 16
XLST
SCI 0
CLS UNR DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRA CWD SWD PUA MWA LPA XHD CCSD LNA TVD
CFTA SFD MRD C6A CNIA CLBD AUTU
ICDD CDMD EHTD MCTD
GPUA DPUA CFXD ARHD OVDD AGTD CLTD LDTA ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD SHL ABDD CFHD
USRD BNRD OCBD RTDD FAXD FTTC
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR FDN 7000
FTR EFD 7000
FTR EHT 7000

Here's the behavior I get:
Internal calls, on busy, rings busy -- GOOD.
Internal calls, on no answer, rings forever -- GOOD.
External calls, on busy, gets me "That number is busy." BAD -- I want this to go to 7000.
External calls, on no answer, rings forever. BAD -- I want this to go to 7000 after 6 rings.

What am I doing wrong?

gei_spot · September 21st, 2004

Set HTD to HTA in CLS

**Chas2002** · September 22nd, 2004

J - in your second post that 500 should;

EFD to 7000 after 6 rings (according to you RDR and set programming), if it isn't then I'm wondering if the switch sees the call as external?

Print your Route info that call is coming in on in LD 16 and see if it's marked Internal or External.

Otherwise we'll have to dig deeper, it may be a CFTA or RDR option that you're missing.

Chas2002

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