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Old 11-20-2002, 08:19 PM   #1 (permalink)
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Old Nortel/Goldstar PBX (GSX 408)

Are righty all you Console fanatics, you BUG err fans...

Punched down the console according to what's programmed...plugged 'er in...and WHAMO..
Not a thing...Consoles lite up like an Xmas tree...and I get this err constantly.

BUG6244
BUG6244 : 44 12 0 0 2
BUG6244 + 1066E100 1057839E 10E49430 10E49144 10E4908E
BUG6244 + 10E489C2 10E43AC8


According to my book BUG6244 means this:
BUG6244 SETCUSTPTRS failed. Customer nuber and terminal are printed. Customer number is from the protected line block unless the terminal is a DTR, which takes it from it's active call register
Action: Print TN block (except DTR) and reconfingure if customer number is not correct.


OK...so what does that mean in English? I wouldn't be in such a rush, but until I get this console working, I can't even START making anyting else work (no console, not main number)
HELP!!!!!!!!!!!!!! :casstet: :casstet: :casstet: :casstet: :casstet: :casstet: :casstet:
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Old 11-20-2002, 08:28 PM   #2 (permalink)
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White noise happening on some calls

Customer number ?

first question.. do you have multi-cust

second... what type of console

third.... is the console giving you any indications
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Old 11-20-2002, 08:30 PM   #3 (permalink)
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Console HELL

Shouldn't be multi customers (so 0 would be the cust number)

2550 console (replacing one that needs to go back with the old switch, same model)

No indications on the console...ALL the keys are lit up, and it's showing Night mode...won't change out of that status.
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Old 11-20-2002, 08:50 PM   #4 (permalink)
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Console HELL

More to the puzzle (and maybe this will help)

On a lark I decided to swap out the pairs on the MDF..
NOW...Keep in mind 12 0 0 2, 12 0 0 3 and 12 0 0 4 are the PWR for the console...
Anyway...when I swapped 12 2 with 12 3 the Errs switch from 12 2 to 12 3 (same err, different tn)
Ideas?
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Old 11-21-2002, 12:12 PM   #5 (permalink)
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Recroding console activity

TP, just off the top of my head, assuming you have a full 25 pr. going to the console 12-0 should be your w/bl pair, 12-1 the w/or(assumption). The tips of 12-2 and 12-3 should be bridged together at the switch end and punched to the red/orange, and red/green wires. the rings of 12-2 and 12-3 should be bridged at the switch end and punched to the orange/red and green/red wires. TN 12-4 should go to the w/sl pair. This is from memory, but it should get you there.
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Old 11-21-2002, 01:19 PM   #6 (permalink)
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phones disabeling at midnight

That it might Thanks..>I'll try it out tonight and let ya know
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Old 11-21-2002, 01:21 PM   #7 (permalink)
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i need Meridian PBX help

The problem here is that the switch sees the Customer as Customer 44. You may have some software corruption. Print out the information and scan carefully for any other corruption. If safe, and you can do it in split mode, out and rebuild.
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Old 11-21-2002, 01:26 PM   #8 (permalink)
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Console HELL

NOW your scareing me fletch!
I try to mess with Consoles as little as possible, so the thought of having to out and rebuild it terrifies me
I'm assuming your talking the whole LD 15 ATT_DATA stuff, not just the console it's self in ld 12?
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Old 11-21-2002, 01:30 PM   #9 (permalink)
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Console HELL

Good Luck TP.

May the force be with you... :casstet:
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Old 11-21-2002, 01:46 PM   #10 (permalink)
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Option 11

See what the printout's look like.

Probably just the stuff in LD 12.
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