Two points of wierdness Need HelP! - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

Rachelle · August 30th, 2004

Fletch, this note will look vaguely familiar.

All: Please feel free to email me directly at rachelle.l.cassetta@census.gov.

For some reason I can't get to the PBXinfo site today and I need serious assistance. Over the week end our facility performed a scheduled power down. Our two loop RPE was shut down on Friday, COB and I brought it back up yesterday afternoon. All seemed well. No errors. No red lights. Good to go, right? No! A piece of equipment, that is not telephony related, shorted out and burned. This equipment was grounded to our bus bar for some unknown reason. After this happened the (1) RED LED on the top of the RPE shelves turned on. I had no errors of any kind in the HST and I can't get the light to go off. (2) This morning I am getting a few scattered reports that analog phones have dial tone and can place calls but, they are not getting any ring tone.

What would you recommend? Obviously, I am concerned most about restoring service and then secondly the red light. I am running an 81C on rls. 25.3. There are no DTR cards in these two shelves. The Ring Generator cards are both NT8D21AB, rls. 2 models.

Happy Monday! Thanks, as always, for taking the time to ponder this. I am hitting Nortel Networks but, not having much luck finding anything specific. Maybe I just don't know what to look for.............. I will be looking forward to hearing your thoughts.

rlc

jack · August 30th, 2004

R,

Sounds like the ring gens aren't happy.

Can you power them off and reseat them?

Jack

me_nortel_guy · August 30th, 2004

I too would try swapping the ring generators with a spare or one that you know works from another shelf. Unfortunately there is no test point on the front of the ring gen circuit pack to allow a voltmeter test like the old ones.