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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: acd, answer, calls, incoming, ring |
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 08-24-2004, 04:42 PM | #1 (permalink) | ||||||||
| Junior Member
Rep Power: 0  | We have 2 Option 11s in remote locations. On both 11's incoming acd calls can be observed as being in the queue but do not get the message that all agents are busy. The call continues to ring. FROA=yes FRRT=42 SRRT=(blank) NRRT=(blank) One site has 3 members in route 42 while the other site has 6 members in route 42. Would this have anything to do with not having SRRT in our ACD programming? What happens to a call when all members are busy? Thanks, Darlene | ||||||||
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| 08-24-2004, 04:48 PM | #2 (permalink) | ||||||||
| Admin   Chas2002 is Chillin
Location: Gulf Coast Rep Power: 5  Country:  | Welcome to the board.... If an acd call encounters a Ran that is in use - the caller will continue to hear ringing until that Ran becomes available. If the Ran isn't working (out of service) the caller will continue to hear ringing and your switch will output err220. So - it looks like you're getting more calls that the Ran trunks can handle. Do the callers eventually get to an agent??? Are all the trunks working??? As a general rule - you should keep FROA Recordings as short as possible. Chas2002 | ||||||||
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| 08-24-2004, 05:54 PM | #3 (permalink) | ||||||||
| Junior Member
Rep Power: 0 | RE: In LD 36, you can test the RAN trunks by the command RAN (cust #) (route #) ie: RAN 0 42 Do any of the callers ever hear the recording? What type of trunks are the ACD calls coming in on? What is the FRT set for in the ACD data block? | ||||||||
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