Outbound Observe - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

sigdog · 08-02-2004, 04:01 PM

I don't think this is posible, both for PBX and legal issues, but does anybody know of a way to observe outbound calling. I have a sales supervisor who wants to monitor his agents outbound calls for QC purposes. I'm not aware of any way to do so. I figured if there was a way some one here would know it. TIA.

***gei_spot*** · 08-02-2004, 04:22 PM

Three words. Call Detail Recording :P

jack · 08-02-2004, 05:30 PM

2 words Call Logger

**Fletch** · 08-02-2004, 10:48 PM

1 word MARP

HCJes · 08-02-2004, 10:59 PM

Quote:

Originally Posted by Fletch

1 word MARP

You guys crack me up

lol:

Does he want to actually listent to the outgoing calls or just be able to see a list of the calls made.

tech_anon1 · 08-03-2004, 01:03 AM

If these agents sets are ACD sets then observe can be set up to monitor ACD calls and their DN calls. But you probably need to check the legal issue.

sigdog · 08-03-2004, 04:05 PM

Thanks, I let the manager know about the legal issues and he decided not to go this route.

Rachelle · 08-04-2004, 01:35 PM

So, for giggles, let's see some 'How To' scenarios for LOGGED IN or OUT ACD sets and for non-ACD sets..........

1) ACD Logged in

2) ACD Logged out

3) Non-ACD set

rlc :wink:

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
setting the Outbound ID string on ADIX APS	Anonymous	All Other Systems	1	01-15-2004 12:02 PM
Observe Nightmares	BDSAINT	Meridian Systems	5	08-28-2003 01:10 PM
Genesys Outbound 6.5 and Symposium	gingernut76	Meridian Systems	1	08-21-2003 09:25 AM
Observe the Observer??	bdurocher	Meridian Systems	1	06-10-2003 08:52 PM
ANI display on outbound calls?	mmyers	Meridian Systems	4	12-16-2002 04:06 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)