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| Tags: cls, results, suggestions, tdd, weird |
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 January 16th, 2003 | #1 (permalink) | ||||||||
| Junior Member 
Location: Columbus, Ohio Rep Power: 8  | setting up acd reporting? :casstet: I recently configured my 2616 Nortel Sets with TDD in the class of service to enable the ANI to display on the set without the user needing a "display" button. I have noticed something odd and wondered if anyone has come across this and may how to change it? If the phone user is on thier primary line (actively on the phone) and a secondary call comes in...the display shows the number (truncated) that is calling, but only the last 5 digits of the number then the extension it is being transfered from (the primary line) and then "hunt" indicating it came from that line. So it looks like this.... 6-1234 4444 "HUNT" all well and good, here's the weird thing, if the phone user is on hold on a call....the display shown then when a second call comes in is full.... 123-456-7890 4444 "hunt" Any one have any clues what or why this might be happening? It wouldn't be an issue if it was reversed, but more often the caller would be on the phone when that second call comes in. Any thoughts on if this could be changed would be greatly appreciated. Thanks All, -Michael | ||||||||
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| January 20th, 2003 | #5 (permalink) | ||||||||
| Junior Member
Location: Columbus, Ohio Rep Power: 8 | 20 Worst Things To Hear At A Nuclear Power Plant Thanks for the Suggestions. I verified that DNDD was in CLS, but I could not figure out how to display or change the MXLN from LD 95. It would appear that after watching it more closely, that it is the active call timer that is taking up "space" on the display line which is preventing the entire number to be displayed. Is it possible to remove the word "hunt" or the display of the extension number that it is hunting from? Thanks again all, -Michael | ||||||||
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| January 20th, 2003 | #6 (permalink) | ||||||||
| Senior Member   jack has no status.
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 12 | Is this ? hard MM, GOTO LD 95 & enter REQ prt TYPE cpnd CUST 0 & you'll get TYPE CPND CUST 0 CNFG ALON MXLN 27 STAL YES DFLN 27 DES NO RESN YES CFWD CFWD CFNA CFNA HUNT HUNT PKUP PKUP XFER XFER AAA A NITC NI Also I remeber that the older 2616's had issues with the amount of characters displayed , but I don't believe that is your problem. Also be careful if you change things hear some types of v/m integration use the info. in the display to play the appropriate greeting. Good luck. Jack __________________ Dogs rollover Phones hunt | ||||||||
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