Rasan

first of all you need to be sure that at soon you dial 9 you get dial tone, if that doesn't happen then it's necessary to double check that the carrier at the other end knows that is receiving the digits that you are sending, it's something that you need to coordinate with your provider.



Espanol

primeramente tenes que estar seguro que tienes tono cuando marcas 9, si no es asi, debes de chequear con tu compañia telefonica que esta reciviendo digitos desde tu PBX, coordinalo con ellos para descartar cualquier error de parte del proveedor.

HCJes

I would print a list of all your trunk members and then test them with a maintenance set using the TRK LLL S CC UU command. For example to test trunk member 8 0 8 11:

Login using your SPRE 91 on a maintenance enable phone
LD 32 (53#32##)
TRK 8 0 8 11 (875#8#0#8#11##)
You should get dial tone. If you do not, there is a problem with the trun.

You can read more on this procedure in LD32 in the Administration manual.

I hope this translates alright.

Jes

Fletch

In NARS/BARS, the dial tone you get after dialing either AC1 or AC2 is not comming from the carrier. That tone is controlled by the DLTN = YES/NO prompt inthe ESN data block. It is really there only as a comfort tone to the caller.

In fact, on PRI/PRI2 even when direct selecting a trunk member with the maint. set, the dial tone you get is NOT comming from the trunk. It is comming from the PBX.

If this call is leaving on a PRI/PRI2 the best way to troubleshoot this is to capture messaging from a good an bad call. The bad call will most likely tell you what the problem is. Also you can see if the call is actually leaving the PBX when it is failing or if the call is failing prior to leaving the PBX.

__________________
Fletch
Nortel Emergency Services PLM

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santoshb

If u r using the E1 to dial out , then enable the d-channel messages and monitor whether the set up messages are going out or not, it also gives you a cause for the call release which should give you a fair idea. This is the most reliable way of testing E1 as the access code 9 may give you a dummy dial tone and no channel will be ceased till the call set up messages are completed.

rrivera

Hi everyone!

You can do a trace on load 80, also question for you.... is a fast busy tone or a regular busy tone?

Now in Spanish.

Puedes hacer un TRACE en load 80 de la llamada que estas haciendo, asi: LD 80
TRAC 0 "NUMERO DE EXTENSION"
o puedes hacerlo a la ruta.... asi:

TRAC 0 "NUEMRO DE ACCESO A LA RUTA".
La pregunta para ti es : Es un tono de ocupado rapido (fast busy) o es un ocupado normal?
Cualquiera otra consulta a la orden!!!

jrgmayo

Hello again..

The tone of busy is the one that sends the phone company (telmex) when you don't finish your dial or you don't simply dial anything. Approximately 10 seconds after marking.

The problem is also presented with another connected E1 of the option 11c to call manager cisco, dial to some remote extension and approximately 50% of the calls is not completed, the rest if they are carried out.
the difference is that here tone is not listened of busy, it simply remains in silence.

I do this test:
.trac 0 2180

TN ACTIVATE 017 0 00 08
ORIG 017 0 00 08 MARP 0 2180 500
TERM DTI 001 13 DID RMBR 0 13 CALL TYPE VCE
SICA 1
SENT SEIZ 0001 RECV CONN 0101
PDCA 2 PAD 0 17 PCML TO
TTR 000 0 00 05
DIAL 0 26 TTR 35
RCVR 51 SEP 19

DIAL DN 2893000
MAIN_PM DIAL AUX_PM FAENDOFF
TALKSLOT ORIG 30 TERM 26
EES_DATA:
NONE
QUEU NONE
CALL GOES 0 1173
AUX NARS

As you leave the digits seemingly they are correspondents but the call manager cisco and/or the phone company doesn't receive them...

Thanks..



ESPAÑOL..

Hola de nuevo..

El tono de ocupado es el que envia la compañia telefonica (telmex) cuando no terminas tu marcacion o simplemente no marcas nada. Aproximadamente 10 segundos despues de marcar.
Esto pasa con gran cantidad de las llamadas.

El problema tambien se me presenta con otro E1 conectado del opcion 11c a call manager de cisco, marco a alguna extension remota y gran cantidad las llamadas no se completan.
la diferencia es que aqui no se escucha tono de ocupado, simplemente permanece en silencio.

relice esta prueba:
.trac 0 2180

ACTIVE TN 017 0 00 08
ORIG 017 0 00 08 MARP 0 2180 500
TERM DTI 001 13 DID RMBR 0 13 CALL TYPE VCE
SICA 1
SENT SEIZ 0001 RECV CONN 0101
PDCA 2 PAD 0 17 PCML A A
TTR 000 0 00 05
DIAL 0 26 TTR 35
RCVR 51 SET 19

DIAL DN 2893000
MAIN_PM DIAL AUX_PM FAENDOFF
TALKSLOT ORIG 30 TERM 26
EES_DATA:
NONE
QUEU NONE
CALL ID 0 1173
AUX NARS

Como se ve aparentemente los digitos son enviados pero el call manager de cisco y/o la compañia telefonica no los recibe...

Gracias..

jrgmayo

I HAVE 4 E1 AND 2 T1 (IN PRINCIPAL CABINET OPCION 11 C) WITH 2 SECONDARY CABINETS..

" OPCION 11C
FAULT CLEARING GUIDE. "

ADDITIONAL TRUNK CIRCUIT CARDS MAY BE REQUIRED TO HANDLE THE TRAFIC IN THE SYSTEM...

DO I NEED OTHER CARD ...MFC... ????

BYE..