HELP with transfers!! - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

***John_In_Dakota*** · 06-29-2004, 04:07 PM

We have agents that are trying to transfer callers to another queue and they dial the correct number but they have to wait till someone in the other queue answers before they can get back to their calls. Cant we just transfer the caller? We are on OPT81C, Succession, and Symposium.

Any help will be helpful.

Thanks,
JID
John In Dakota

06-30-2004, 03:46 AM

Ok, so you are wanting to do a blind transfer, I can do this, not sure why or how, using a 81c CPP

diversion · 06-30-2004, 04:19 AM

John,
Post your ACD and/or CDN profile. I'm not aware of a setting preventing the blind transfer but I'll compare with my own ACD, perhaps it could help.

***John_In_Dakota*** · 06-30-2004, 12:30 PM

This is from an agents phone:

TYPE ACD
CUST 0
ACDN 5651
MWC NO
DSAC NO
MAXP 199
SDNB NO
BSCW NO
ISAP NO
AACQ NO
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF NO
FORC NO
RTQT 0
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT
RTPC NO
STIO
TSFT 20
HOML YES
RDNA NO
NRAC YES
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE

TYPE CDN
CUST 0
CDN 3017
FRRT
SRRT
FROA NO
UUI NO
MURT
DFDN 5651
CEIL 2047
OVFL NO
TDNS NO
RPRT YES
AACQ YES
ASID 16
SFNB
USFB 1 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 8 9 10 11 12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20

diversion · 07-01-2004, 05:57 AM

Well, I found nothing relevant. Your ACD/CDN is quite as same as ours. However I can't find anything on 2 settings in ACD, and 1 in CDN :
ACD => OBSC NO
OBPT 5
CDN => UUI NO

Nothing in the NTPs about these, except UUI in LD96 (User-User Information) but is it really the same thing ?!

I think we aren't on the good way. Transfers works normally for others calls not ACD ?

Rachelle · 07-01-2004, 07:50 AM

I may be off base..... but, they aren't trying to transfer back to the queue that they are logged in to are they? That could cause transfers to fail.

rlc

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