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| Tags: hotline, problem |
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 06-07-2004, 06:20 PM | #1 (permalink) |
| Junior Member  | Hi everyone, I got this strange situation. My customer was using regular analog loop start trunks for incoming and outgoing. He had all kinds of problems with that setup. He finally got a PRI installed. Everything is going fine except for one thing. He had a hotline programmed on a 500 set, in the elevator, that was calling the help desk in case of an emergency. The # is an outside number. So the hotline was programmed with 9XXXXXXX. Now that the system is converted to PRI, whenever someone picks up the phone, tey get a re-order tone. I made a change on the set. I removed the hot feature, and dialed the number. No problem. I reprogrammed the set with the same TGAR and NCOS that worked by dialing, and I still get the reorder tone. Access code 9 , is going trough BARS or NARS. It is a direct access code to the outgoing service route. Any idea would be appreciated. Miro |
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| 06-07-2004, 07:05 PM | #2 (permalink) |
| Admin  | hotline problem Miro - That is odd. I wonder if it's a timing issue? Try this: Hot D it to an internal number and give it a try... If that works, then - Remove the Hot D and go across with your butt set and dial 9+# If that works, then - Reprogram the Hot D and place a pause in the command line. I'm at home, but I think a , (comma) or # (pound) will provide a pause. Post back.. Chas2002 |
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| 06-07-2004, 07:37 PM | #3 (permalink) |
| Junior Member | Please take the poll Hi Chas, I've tried already to program it to an internal #. It works fine. Then using the same TN, with the same TGAR and NCOS, I was able to reach the external #. I've tried to insert a pause in the HOT D, but the system won't let me. I've tried a comma, and a space. I will try to set the HOT to an acd queue wich will have a NCFW to the external #, and see what happens. Thanks Miro |
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| 06-08-2004, 08:03 AM | #7 (permalink) |
| Senior Member  | miro, had a similar problem with call forward after firing up PRI.. problem was call came in on PRI and was sent out over copper COT trunks but the PRI was so fast the system was losing numbers on the outbbound call... so i changed the NXX to point to the PRI RLI and problem solved.. |
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| 06-08-2004, 08:47 AM | #8 (permalink) | ||||||||
| Senior Member 
Location: 3498.51 miles from Tiverton, Ontario (CANADA) Rep Power: 16  | I would be interesting to see what sort of information could be gained from an active trace on the TN of the Hotdial. I have seen bearer capability issues cause similar problems. 500 ports with a CLS of FAXA (Fax Allowed ISDN sets generate 3.1Khz bearer cap) fail to dial when they hit a PRI that doesn't have a high enough bearer capability. It's way outside of the box but it has happened. | ||||||||
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