anoher switchboard question! - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

ChrisW · 01-10-2003, 10:29 AM

when nightservice kicks in , how do you divert certain incoming numbers to extensions?

freddog · 01-10-2003, 10:41 AM

By incoming number, are you referring to the number someone dialed to get to you or the number the caller is calling from?

ChrisW · 01-10-2003, 11:09 AM

sorry the number that is dialled again.

acewarlock · 01-10-2003, 12:53 PM

Where do the calls go now when night service kicks in?.

freddog · 01-10-2003, 02:19 PM

I guess some more info about your system would be helpful. How do calls come into your switch? Are we talking about an ACD environment where callers dial 800#s that come in on your trunks and are routed to an agent group based on DNIS? Do callers dial DID#'s to reach individuals at phone extensions? Or do callers dial 800#s that simply go to a receptionist or auto attendant who then transfers the caller to a particular extension?

acewarlock · 01-10-2003, 02:33 PM

before we ask you any more question and before we can give you any help.
Print out your CDB and look to see what IDCA is (YES or NO) it makes a big difference in the questions and answers we will need to help you.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Urgent! Need Assistance with the Northern Telecom Meridian	hitman	BCM and Norstar	23	01-14-2003 09:03 AM
incoming number names	ChrisW	Meridian Systems	23	01-13-2003 03:47 AM
Call Pickup...	ScottBye	Meridian Systems	7	01-11-2003 09:46 PM
meridian mail voice port upgrade	kbealljr	Meridian Systems	2	01-10-2003 10:18 PM
URGENT! Need assistance with Northern Telecom Meridian Serie	hitman	Meridian Systems	10	01-10-2003 12:49 PM

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)