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| Meridian Systems Welcome to the Nortel Meridian Forums Including Meridian Options 11-81C CS1000M Meridian Mail Call Pilot Companion and Sucession Hospitality OTM MAT MICB RAN NetGateway ..., and all other Applications |
| Tags: attendant, console, main, night, service |
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 05-11-2004, 01:01 PM | #1 (permalink) | ||||||||
| Senior Member   Ancient1 is Still feeling NON-supporter status.
Location: Space, the final frontier. Rep Power: 5  Gender:  Country:   | We are staffed 24/7 and have an "operator" at all times. They are never to put the console in "night service" but they "seem" to make this mistake very often. The way the system is set up when they push the night service button it places the console in a "busy" condition. The do have a DID on a seperate phone right beside them. What load do I use to take their "night service" and make the DID phone be the one it goes to? Remember, I need all the help I can get! Thanks!! meridian 1, 61c ver25.40 | ||||||||
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| 05-11-2004, 01:05 PM | #2 (permalink) | ||||||||
| Moderator   John_In_Dakota is in need of a long nap.
Location: 1069.7 miles from Tiverton, Ontario (CANADA) Rep Power: 12 Gender: Country:   | Night service for main attendant console LD 12 for the consel LD 10 or 11 for the DID. Correct me someone if this is not right, it's been a while. | ||||||||
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| 05-11-2004, 01:47 PM | #3 (permalink) | ||||||||
| Senior Member   jack has no status.
Location: Chicago -- CENTER OF THE UNIVERSE Rep Power: 11 | Why not just change the night prompt to the ext (DID) in the room? LD 15 CHG NIT Cust# At the NIT1 prompt enter the ext # and CR through the rest. Next time they go into nights the other phone should ring. I'd verify how the other phone is programmed to handle busy and no answer conditions. Jack | ||||||||
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| 05-11-2004, 02:08 PM | #4 (permalink) | ||||||||
| Senior Member Ancient1 is Still feeling NON-supporter status.
Location: Space, the final frontier. Rep Power: 5 Gender: Country: | Thanks!! That was too easy if you have GOOD help!! Now, when they put the console into night service, the phone beside them should ring. Removed the fna and all else I fould. Phone should ring until they answer it I hope! They might take this one off the hook.... IF they decide to do this... is there a way to put a 3903 there inplace of the analog set ( yes , change TN) that will automatically hang up after a "defined-period-of-time" so it won't be busy? Thanks again!!!! I have got to pound on my boss for some school!!! | ||||||||
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