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 04-29-2004, 12:41 PM | #1 (permalink) | ||||||||
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| Troubleshooting T1 Quick Symposium Question I have created scheduled login/logout agent reports that run overnight. When I view the reports the next morning, the total login/logout time on the report is always doubled. Yet when I run this report adhoc, the total login/logout time on the report is correct. Does anyone have an explaination or work around for this? | ||||||||
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| 04-29-2004, 04:35 PM | #2 (permalink) | ||||||||
| Admin   Chas2002 is scared by papa-bear\'s "not work safe"
Location: Gulf Coast Rep Power: 5   Country:  | Norstar VoIP Gateway Telco899 - Welcome to the Board... Which version of Symposium. Can you post a gif of the report or save it as export -->rtf then add it as an attachment. I can try running the same report and see if I have the same problem. Chas2002 | ||||||||
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| 05-03-2004, 01:49 PM | #3 (permalink) | ||||||||
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| Chas, Thanks for the reply. Using Symposium 4.02.06. Exporting to RTF on the scheduled report. Had troubling attaching so here is what the report looks like. The 10:44:58 is the wrong login total. Thanks again. Agent Login & Name: 1002 4/30/2004 07  29 Login 29203 00:00:00 00:00:0008  32 Walkaway 00:00:00 00:00:0008 36 Returned from Walkaway 00:00:04 00:00:0008  24 Walkaway 00:00:00 00:00:0008  21 Returned from Walkaway 00:01:57 00:00:0008:21:28 Walkaway 00:00:00 00:00:00 08:24:19 Returned from Walkaway 00:02:51 00:00:00 08  18 Logout 00:00:00 01:09:4908:52:40 Login 29203 00:00:00 00:00:00 08:52:44 Logout 00:00:00 00:00:04 09:09:56 Login 29203 00:00:00 00:00:00 09:57:26 Walkaway 00:00:00 00:00:00 09:58:49 Returned from Walkaway 00:01:23 00:00:00 10:02:03 Logout 00:00:00 00:52:07 10:04:47 Login 29203 00:00:00 00:00:00 10:08:41 Logout 00:00:00 00:03:54 11  35 Login 29203 00:00:00 00:00:0012:15:31 Logout 00:00:00 00  5612:28:07 Login 29203 00:00:00 00:00:00 12  15 Logout 00:00:00 00:03:0812:34:29 Login 29203 00:00:00 00:00:00 13:00:08 Logout 00:00:00 00:25:39 13:07:12 Login 29203 00:00:00 00:00:00 15:03:55 Logout 00:00:00 01:56:43 15:06:58 Login 29203 00:00:00 00:00:00 15:15:07 Logout 00:00:00 00:08:09 Shift Duration:07:44:38Total: 00  30 10:44:58 % Walkaway:2.69 % Login: 138.81 | ||||||||
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