Remote Notification Implementation - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

Rachelle · 03-05-2004, 02:41 PM

In an Option 11C and in an Option 61C both with MerMail 13

I have built the Class of Services just like another site that is working. I built the Restriction/Permissions Lists just like the site that works. The NCOS of the Mail ports on the 61C have been changed to allow for local and toll-free calls. I can't change the NCOS on the 11C until I get answers to another post. The calls always show in the SEER as Restricted and to see the Outcalling Audit Report. The Outcalling Audit Report tells me that the call is in REORDER. The 800 numbers for these pagers are valid. The schedule built on the mail boxes is to the correct number leading with the AC for toll-free service.

What could I possibly be missing? I have been researching and testing this all day and I am becoming frustrated. I am sure you all understand. Please help!!!

rlc

03-05-2004, 03:31 PM

When you view your Channell Alocation tables in Mermail are the set to Full or Basic? , and what does it say for the outcalling Header. The channells or ports should be set to Full and the outcalling to Yes

Also go into tools and Display the system records, make sure you have the Outcalling Feature set to Yes.

Rachelle · 03-05-2004, 03:52 PM

In both systems types the CAT shows FULL voice and Outbound is ALL. The Feature is turned on and says YES in the TOOLs menu. All classes of service are listed in the General Options portion as well.

I really thought that the issue was related to the NCOS of the voice mail ports but, I was able to reprogrammed the 61C sets and that did not have any impact. Per my other post, I still am not able to change the NCOS of the 11C ports. That darned LTN prompt just won't go away and I don't know why it is popping up.... I don't have any APL's assigned in that switch.

next???

rlc

03-05-2004, 03:55 PM

Disregard my previous post. After looking at your question again I think all those settings are in place.

My question is, does your Mailbox allow for outcalling? If it does try dialing the 800 number within your mailbox and see if the call goes through. This should prove that there are no restrictions on calling out from a mailbox.

Just in case you don't know how to outdial when logged into your mailbox dial 0 + AC + number +#.

Rachelle · 03-05-2004, 04:29 PM

No. That doesn't work in any of the sites that Remote Notification does work in. We don't allow folks to pass through voice mail like that. Remote Notification works in all of my 81C units and those were used as the template for the 11C and the 61C.

rlc

03-05-2004, 04:46 PM

View/Modify Local Voice User - Outcalling Fields

Current State of Remote Notification: On

Business Days Schedule:

Period 1 from (hh:mm): 06:00 to (hh:mm): 23:00 Disabled Enabled
For successful notification, mailbox login: Required NotRequired
Message Type for Remote Notification: Any Urgent
Target 1 DN: 95554441234
Device Type: Phone Tone Voice Numeric Service
Numeric Page Content: Callback Callback&CallerNum
Pager Callback Number: 2444
Target 2 DN:
Device Type: Phone Tone Voice Numeric Service
Target 3 DN:
Device Type: Phone Tone Voice Numeric Service

This is how my RN is set up to my pager.
Anything else i can send you let me know.

***John_In_Dakota*** · 03-05-2004, 05:27 PM

In MerMail on the COS for your mailbox, does it have COS 3 or COS 0(zero)?

I also recall you have to turn on Remote Notification in the mailbox, set currsor on COS and get more options.

Steamer · 03-05-2004, 06:10 PM

You checked the NCOS of the channel TNs but what about the CLS?
Sometimes they will be SRE instead of CTD as an extra precaution against toll fraud.
Just a thought.

Rachelle · 03-08-2004, 11:35 AM

On the 61C it allowed me to change the NCOS of the voice mail ports. The 11C won't let me rebuild the ports without an LTN.... which I don't need. The CLS of both systems is CTD. Test calls still show RESTRICTED as though there is something in the permissions/restrictions list that isn't right. These lists are identical to my 81C systems that are functioning. Is there some correlation with the Perm/Rest lists and the Dialing Translations????

rlc

03-08-2004, 01:49 PM

Yes, your restrictions/permissions must allow your numbers to be dialed.

Go into the CLS of the mailbox you are testing and see what the Res/Perm is set up for the Remote notification prompt.
Now go to the RES/PERM and see what digits you are RES.

I would set up a NEW RES/PERM number and allow everything.

I would then set up your test mailbox with a personnel CLS and assign the new RES/Perm number to this under the Remote notification RES/PERM.

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