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| Tags: console, going, night, question |
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 02-19-2004, 01:05 PM | #1 (permalink) | ||||||||
| Junior Member
Location: Ohio Rep Power: 6  | We recently purchased a cordless headset for the receptionist. It works great for the most part but for some reason a couple times a day it stops working. When it stops working, the console automatically goes to NIGHT until she puts the headset on the charger and takes it off again. No problem, we can deal with that. Except that when the console is on NIGHT, all calls that try to come in get a fast busy when they are routed to her. At night, after 5 before 8, the calls are routed to the plant. How can I route calls to a number during the day if the console is on NIght? I hope this made sense to someone... | ||||||||
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| 02-19-2004, 01:19 PM | #3 (permalink) | ||||||||
| Junior Member
Location: Ohio Rep Power: 6 | Not sure if the CDB will help because I believe in MM there is a schedule or something for the calls to go to the plant after 5 and before 8 from a special greeting that comes on at night. TYPE CDB CUST 00 AML_DATA OPT DNI VSID GP02 GP03 GP04 GP05 GP06 GP07 GP08 GP09 GP10 GP11 GP12 GP13 GP14 GP15 ANI_DATA ANAT 343 ANLD 4385 ATT_DATA OPT AHD BIND BIXA BLA DNI IC1 XTG IDP XLF IBL FKA MWUD LOD REA SYD ATDA ATDN 8201 NCOS 5 CWUP YES CWCL 1 4 CWTM 0 4 CWBZ NO NO MATT NO RTIM 378 510 510 ATIM 0 AQTT 30 AODN SPVC 00 SBLF NO RTSA RSAD SACP NO ABDN NO IRFR NO XRFR NO IDBZ NO PBUZ 02 10 ICI 00 ICI 01 ICI 02 ICI 03 ICI 04 ICI 05 ICI 06 ICI 07 ICI 08 ICI 09 RICI AWU_DATA AWU NO CAS_DATA CAS NO CCS_DATA PAGE 002 CCRS CTD ECC1 UNR ECC2 UNR CNCS 0 PELK NO CDR_DATA CDR YES IMPH NO OMPH NO AXID YES TRCR YES CDPR YES ECDR NO BDI NO PORT 2 BCAP NO CHLN 0 FCAF NO FCR_DATA NFCR YES MAXT 10 OCB1 255 OCB2 255 OCB3 255 IDCA YES DCMX 10 FFC_DATA CCRS CTD SCPL 0 FFCS NO STRL 0 STRG ADLD 0 FTR_DATA **DAPC**PREFIX TABLE NO: 00 ** UNKN**INTL**NATL**ESPN**LOCL**ELOC**ECDP** UNKN* E164* 00 0 PRIV* E163* 00 0 TELX* X121* NATL* OPT AHD BIND BIXA BLA CFO CFRA COX CPN CTA DBA DNI DSX HTU HVA IBL IC1 IDP XLF IHA XTG FKA LOD LRA MCI MWUD PVCD REA RNA RTR RTD ROX SBA SYD TTAD VOBD CWRD HLPD HRLD CXOD DGRP 10 IRNG YES PKND 1 DNDL NO SPRE 11 LINK NO PREO 0 BPSS NO SRCD 0000 EEST NO EESD NO TTBL 0 MUS YES MUSR 15 ALDN RECD NO PORT 0 STCB NO MCDC NO NAUT NO PAGE 003 IDEF NO MTAR NO LEND NO MSCD NO CPCI NO CONF_DSP CNFFIELD NO CNF_NAME CONF INTFIELD NO INT_NAME I EXTFIELD NO EXT_NAME E BSFE NO ASPCT 010 IMS_DATA IMS NO INT_DATA ACCD OVF OVF OVF ATN CTVN OVF OVF OVF ATN MBNR OVF OVF OVF ATN CTRC OVF NAP OVF NAP CLDN NAP OVF NAP NAP NINV OVF OVF OVF ATN NITR OVF OVF OVF ATN NRES OVF OVF OVF ATN NBLK OVF OVF OVF ATN RCLE ATN OVF ATN ATN CONG OVF DLT OVF LLT OVF DNDT BSY LDN_DATA OPT XLDN DLDN YES LDN0 1999 LDA0 ALL LDN1 LDA1 LDN2 LDA2 LDN3 LDA3 LDN4 LDA4 LDN5 LDA5 LDBZ ICI 00 ICI 01 ICI 02 ICI 03 ICI 04 ICI 05 ICI 06 ICI 07 ICI 08 ICI 09 MPO_DATA FMOP RGNA STD STD AOCS DIS DIS RCY1 06 PAGE 004 RCY2 04 RALL NO CDTO 14 IFLS NO MHLD NO PCDS CNFD 1 TGLD 2 DISD 3 CCDO NO AFCO NO ACNS NO NET_DATA OPT RTD AC2 FNP NO ISDN YES PNI 1 PINX_DN MBG 0 BSGC 65535 PFX1 PFX2 HLOC LSC RCNT 5 PSTN NO TNDM 15 PCMC 15 SATD 1 OCLI NO TRNX YES EXTT YES FTOP FRES NIT 8 FOPT 14 NIT_DATA NIT1 TIM1 NIT2 TIM2 NIT3 TIM3 NIT4 TIM4 ENS NO OAS_DATA ODN0 ODN1 ODN2 ODN3 ODN4 ODN5 ODN6 ODN7 ODN8 ODN9 ASTM 30 HDOPT 0 HDTM 30 RDR_DATA OPT CFO CFRA PVCD CWRD PAGE 005 FNAD FDN FNAT FDN FNAL FDN CFTA NO CCFWDN CFN0 4 CFN1 2 CFN2 6 DFN0 4 DFN1 2 DFN2 6 DNDH NO MDID NO NDID NO MWFB NO TRCL 0 CRT0 00 00 00 00 CRT1 00 00 00 00 CRT2 00 00 00 00 CRT3 00 00 00 00 DAY0 DAY1 DAY2 DAY3 HOLIDAY0 HOLIDAY1 HOLIDAY2 HOLIDAY3 ROA_DATA OPT ROX RICI TIM_DATA FLSH 45 PHDT 30 DIND 30 DIDT 6 LDTT 6 BOTO 14 DBRC 60 RTIM 378 510 510 ATIM 0 AQTT 30 ADLD 0 NFNA 0 HWTT 300 NIT 8 FOPT 14 TST_DATA REQ: | ||||||||
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| 02-19-2004, 01:21 PM | #4 (permalink) | ||||||||
| Guest
| unpluging a console handset puts it in nites aparently the console thinks this is what is hapening with this cordless headset. What you can do is change your nit data in your cdb and have an Internal phone hopefully close to the recetionist for night service during the day and the shop for the times that are covered after hours. | ||||||||
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