Cannot remove an ACD-DN - VoIP / PBX Info Forum for Avaya / Nortel, Cisco, ShoreTel, Panasonic and other manufactuers Tech Tips Community

mrbean · February 18th, 2004

I need to delete a ACD. What can I change in the config to be able to del it.
SCH5362
Cannot remove an ACD-DN when the ICPM is monitoring it for statistics.
please help

February 18th, 2004

Whats an ICPM ?
Try changeing RPRT prompt to no and see if it will let you out it.

sneexy69 · February 18th, 2004

Sound like your acd is Aquired by some type of reporting software. For instance I get the message if I dont deaquire ACDs from symposium before I out them.

diversion · February 18th, 2004

I'm sure you have CCR/Max, don't you ? You have to desactivate the script used by this ACD/DN before deleting the ACD itself.

mrbean · February 19th, 2004

I have stopped all links to my CCR and deleted all my associations but still no luck.

February 19th, 2004

You have removed all the phones for this acd group right?
do a dnb on the acd group and make sure no tn's are listed.

diversion · February 19th, 2004

To delete the association is not enough, you have to remove the script from the active script (choice 6 in the menu Check/edit Script [not sure of the name, my CCR is in French]).
Believe in me

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