Octel mailbox - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

reggggg · 01-06-2003, 04:58 PM

We are not able to delete a Octel mailbox, we have tried changing the class of service and checking our VM ports but we always receive the message stating that the box is in use and cannot be deleted and we know it isn't in use. Has anyone else had this trouble ??? Thanks for any suggestions....

acewarlock · 01-06-2003, 05:42 PM

Try changing the password, then login to mail box delete any messages, then try to out the box.

ABabbitt · 01-06-2003, 08:35 PM

R,
You may want to out the set, so that VM can't even find the ext on the switch. Then delete the messages, then try to delete the VMB.

good luck.

acewarlock · 01-06-2003, 10:54 PM

This is Octel not MM, it doesn't see the phone.

reggggg · 01-07-2003, 08:38 AM

It doesn't have a number off the PBX, its a voicemenu mailbox.

rgrignon · 01-07-2003, 10:19 AM

I had this happen to me once. We were using Octel Unified Messenger. For some reason, the octel database did not get updated correctly and could not be deleted.

What I ended up doing was to manually open the database and remove that entry.

Obviously, do this at your own risk and make sure you backup your database.

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