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 02-07-2004, 12:06 AM | #11 (permalink) | ||||||||||
| Senior Member   slagburn has no status.
Location: 3498.51 miles from Tiverton, Ontario (CANADA) Rep Power: 16  Gender:  Country:  | Quote:
I recently dealt with a customer who had an old RLS 5 switch and their attitude was pretty much if we have dial tone why upgrade? It's true that there are plenty of parts around for most old equipment, the problem is that half of them are condition unknown and don't work. Stuff like this can make the difference of days versus hours on service outages related to core component failure. Customers have paid my company thousands of dollars in overtime to cobble old NT / XT systems on out dated releases back together because they thought they would save a few dollars and not buy something new, my own tech support group wouldn't touch them because everything was unsupported. If I called enough I could usually find someone who would take pity on me and help me out but it was rare, Nortel pretty much laughed if we called them about it. Forget trying to buy any ISM upgrades. Sorry about the rant but my experiences with the "If it aint broke don't upgrade it" attitude have been that in the end everyone spent more money to keep the old stuff working than they would've spent had they just bought something new. I'm sure a few people out there have an old switch from 20 years ago that just keeps on ticking away but its day is coming. -T | ||||||||||
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| 02-08-2004, 12:16 PM | #12 (permalink) | ||||||||||
| Admin   Chas2002 is scared by papa-bear\'s "not work safe"
Location: Gulf Coast Rep Power: 5  Country:  | RE: corn - Your biggest reason to upgrade now - is as Jack and PG pointed out not to mention the reasons in all the other postings.... Quote:
AND True - you'll probably get additonal years of service from your equipment - but the key word is probably. Probably isn't a word you'd want to use when the system drops and you're communicating up the chain of command on ETA's of providing Dial Tone. DT is taken for granted, but we've all seen the pressure pot build when DT isn't available. My other thought is this - A lot of R&D dollars have been spent to upgrade from release to release - it behoves companies to stay up to date and take advantage of that R&D. This is paramount in your case. Plus - In my opinion older releases contain errors that aren't necessarily covered by Nortel Engineering Training - (I wouldn't think they would teach a "new" NOC tech about an error that's 8 years old - especially when the new release has already fixed or included a work around for the error/bug). I'd recommed pushing for an upgrade as soon as possible and use facts to support your case... A. 11E is at the end-of-the life cycle, B. Compare your hardware to the life expectancy discussed in the NTP "Critical Spare Planning", C. Compare your current features with features offered in later releases, | ||||||||||
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