thor_axx

You can add specific rates under system window/telecom billing system/edit/telephone configuration/rate table. Once completed you can recost by the costing button that looks line a dollar bill and coins ($$$). Be sure that under start that the site is set to cost.

Machivelli

Sorry about the delay ... been AWOL for a while. As for costing. No you do not need Rate Tables if you’re doing flat costing. All you have to do is fill in the Cost Per minute for each Call Type you’re using in the Carrier Pricing Template. Now, if you’re still not getting a cost, first make sure that on the reports that it’s listing the call properly i.e. National, International. If this is correct then you need to go back to the Telephone Configuration and make sure that you have the correct Carrier Pricing Template Selected for each route or trunk group. To check this open up Telephone Configuration, then highlight or click on one of the routes you have built in your nodes. Once done it will open up a screen that had 4 tabs, Service Definition, Fixed Costs, Variable and Carrier Costing and Report Options. Click on the Variable and Carrier Costing tab, in the middle of the page it has the Carrier Costing by Digits area. In there you need to place an Asterisk (*) for matched digits (This is the “Catch all” Wildcard), then select your Carrier Pricing Template in the box that’s labeled “Carrier Pricing Template.

As for “Re-Costing” calls. This can be done one of two ways, an easy way, and a Pain in the ARSE way. I’ll give you the easy way. Click on your costing button, and click start -> Batch Job. On this window you’ll see a small section for a Filter. Click on the radial (…) button to create a new one. Call it “Re-Cost” and this is important, leave everything else BLANK. What this does is force the system to push the call through an empty filter, thus forcing it to re-cost all calls. And no running a regular costing without filters will NOT cost those calls that have already been costed. Actually says that in the selection screen for the Batch job.

A word about the fixed costs fields. These are “in addition too” any rate tables you’re using (if any). Adding a fixed cost to a call type, only affects that call type. Adding a fixed cost to a route, affects each and every call that goes across that route. So if you cost National calls at 5 cents a minute and it goes across a route that has a fixed cost of 10 cents a minute the call will be costed at 15 cents a minute. I know, sounds pretty straight forward, but you’d be surprised at just how many people get this confused out there.

Hope this helps, tardy as it is. Any other OTM style questions don’t hesitate to ask. Like I said, I know WAY TOO MUCH about this application.