Moving Dispatchers and extra phone numbers from one building - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

cheapbytes · 02-04-2004, 11:40 AM

Our dispatchers are in another building but in an emergency situation the Emergency Mangt. area in another building is put in to action. The pratice has been to call the person with the contract to care for the phones, but now the county is changing there way and now I;m one of the lucky one to care for the phones. The main pbx is here in our building, but there are some non-emergency line that are tranfered back to this building. My question is how is this done, and what is the easy way to do it????? I'm a new one at this, Network Eng. trained, not pbx, please help. Thanks Matt in upper NY.

jack · 02-04-2004, 11:55 AM

Welcome to the Board!!

Can you explain your situation in more detail?

Is there a seperate PBX in the other Build?

Are there tie lines/circuits connecting the two buildings?

When these folks move from one building to the other, is the Network Operating Comp. involved?

There are certainly several different ways that what you have described could be accomplished but without additional details it would be impossible to speculate how your setup works.

Jack

cheapbytes · 02-04-2004, 02:09 PM

Jack please bear with me.

The PSB building has there own pbx, meridian 1 opt. 51 w/release x11.16 that goes out by microwave to the pbx here in our building (meridian 1 opt 61 rel. x25.3) some of the info could be old, I,m looking at a old notebook. there is 7 line that run thru a seperate trunk, these are 911 lines. The lines in question are 5 line that are non-emergency line so the outside can contact the sheriff dept. I found another note in the notebook saying the call from psb go to the microwave them beams to county-building, the go through the pbx which uses BARS(basic automatic Routing Service)as printed in the book--then routes thru the trunks here. Does this help any????????? As you can see I need Help Matt

02-04-2004, 02:34 PM

My guess is you have a cordinated dialing plan and are useing steering codes to route the calls across a tie line to your other pbx & versa visa If you have a specifics on a problem or want to do something please post and we will try to help.

cheapbytes · 02-04-2004, 02:45 PM

Where do you find out what plan you have. Also is the 5 #s that are fowarded up to this building, that they were being charged 500.00 to switch them. So how are they doing it?????? Matt

02-04-2004, 02:54 PM

if the phone extension is in your switch then you would have an extension say 5001 do a dnb on the number to find it.
at the other end there will be a steering code defined in ld 87
you can print the steering code which will show you the route it come overs to your pbx.