SCCS error 48459 - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

***hsantos*** · 01-30-2004, 12:43 PM

We are experiencing lots of 48459 errors in our SCCS.
The description of this error is Invalid Call State
This error indicates a lack of synchronization with services
provided by the switch.

We found that this error is caused if the followinf occurs:
1) The call goes into the Master Script
2) The call is sento Meridian Mail or IVR
3) The call comes back to the SCCS as a TRANFERED CALL
4) If there is a GIVE RAN the error 48459 shows up in the
event browser

We were able to replicate the error with this script that
is referenced by Master script

GIVE RINGBACK
WAIT 2

WHERE CDN EQUALS
VALUE 2090 : EXECUTE IN_SECTION
VALUE 2864 : EXECUTE OUT_SECTION
DEFAULT : DISCONNECT
END WHERE

SECTION IN_SECTION
WAIT 2
ROUTE CALL 7499

SECTION OUT_SECTION
GIVE RAN 91

LOG "*** SCCS JUST PLAYED THE RAN / error Generated / Note Call id !"
WAIT 2

DISCONNECT

Thanks

**Chas2002** · 01-30-2004, 12:48 PM

H - I'm at home so I don't have the books, but what happens when you add Controlled.....

ROUTE CALL 7499 CONTROLLED

***hsantos*** · 01-30-2004, 01:26 PM

In the production env there is a controlled.
And when we run the Test Script the Route Call always work.
Our problem is more when the we do the GIVE RAN....

diversion · 02-03-2004, 11:23 AM

If you do a script with only a GIVE RAN xx in, does the error appear too ?

Can you reach your ran directly through the phone (with the access code) ?

***hsantos*** · 02-03-2004, 11:31 AM

No errors occurs if GIVE RAN is the only command in a Script.

And also no error if we call directly the RAN.

This only occurs if the call has a TRANFER status.
By this I mean, if the call comes back to the Master Script from our
IVR or Meridian Mail.

Thanks

diversion · 02-04-2004, 11:14 AM

I reproduced the error 48459 in using your test script, but otherwise the script is working fine.
No idea why this error is coming up, but I think we can consider it as an information fist of all, since it doesn't disrupt the script.
Let me know you find the reason :wink:

***hsantos*** · 02-04-2004, 02:04 PM

The big issue is that every call we get in the call center creates
between 3 to 8 errors in the Event Browser.... Right now 80% of the errors listed are 48459.... This is a major impact since it becomes hard to debug in case something else occurs in the system.

We still continue to search in the system what could be causing this.
All we know is before we were getting 60-70 48459 errors a day...
And now it is 3000 to 4000 errors a day.
And this started after we got an CSA106 in the PBX

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