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 01-20-2004, 12:37 PM | #1 (permalink) | ||||||||
| Junior Member   hsantos has no status.
Location: Montreal, Canada Rep Power: 6  Gender:  Country:  | Recently we have some small issues with our SCCS. We are trying to identify the cause of the problems going throught the event viewer. I rembember there was a NTP describing all the error and return codes but with SCCS 4.02 I dont see any document or appendix explaining that. Where could I find a document that would help me reading all the errors we are seeing in the Symposium. Thanks | ||||||||
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| 01-20-2004, 12:56 PM | #2 (permalink) | ||||||||
| Admin   Chas2002 is Chillin
Location: Gulf Coast Rep Power: 5  Country:  | Symposium Event Browser H - I just double click the NT events to get more info... But I do have this type of info....specific to SCCS... Nortel Symposium Call Center Server event codes
Is this what you're looking for | ||||||||
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| 01-20-2004, 01:07 PM | #3 (permalink) | ||||||||
| Junior Member hsantos has no status.
Location: Montreal, Canada Rep Power: 6 Gender: Country: | Yes this is what Im looking for!!!!! When you double click... it doent show all the information we need... like Rc=243... what does this mean! With you document Ill be able to understand it more!!! | ||||||||
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| 01-20-2004, 01:49 PM | #6 (permalink) | ||||||||
| Admin Chas2002 is Chillin
Location: Gulf Coast Rep Power: 5 Country: | Event code 41505 Severity Major Description The service exited unexpectedly. Recovery path Follow these steps: 1 Restart the service. 2 This may solve the problem. If it does not, go to step 2. 3 Check the return code for more details. 4 If the problem persists, note any error messages and contact Nortel support. | ||||||||
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| 01-20-2004, 01:56 PM | #7 (permalink) | ||||||||
| Admin Chas2002 is Chillin
Location: Gulf Coast Rep Power: 5 Country: | H - THE HDM is the Historical Database Manager and the return code 40-243 indicates that the Pipe or file name was incorrect.... The way I read this is that: The HDM Service terminated because it couldn't find a file or path..... Could this be a Client(s) request??? | ||||||||
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| 01-20-2004, 02:19 PM | #9 (permalink) | ||||||||
| Admin Chas2002 is Chillin
Location: Gulf Coast Rep Power: 5 Country: | Not sure --- I recall that "pipe" referrs to incoming request from Clients to the Symposium Server...So - somewhere a client is requesting Historical data that the server doesn't have.. Depending on your Config settings - this could be request info from 2003 that the server has deleted or it could be a number of things really... Check with the client's and find out if someone has had their Symposium "Freeze" or completly drop lately??? | ||||||||
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| 01-20-2004, 03:44 PM | #10 (permalink) | ||||||||
| Junior Member hsantos has no status.
Location: Montreal, Canada Rep Power: 6 Gender: Country: | RE: Yes sometimes we have Client that freeze or hang... but nothing specific and at the same time of the error. What we will do for now is remove the report access class from all the supervisors and monitor the system in case we see something else. | ||||||||
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A-38
Rc might mean "Return Code"=
Linear Mode
