rixride

Hey Hal,

If it is Digital or Analog Cards you can swap them around how you like. What cards are you looking at moving around?

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cephones

rixride,
Here is what the system looks like now--
cab 0 slot 1 = SDI/DCH (don't need this want to remove)
slot 2 = DLC - keeping this card
slot 3 thru 6 - 4 Analog line cards keeping these
slot 7 and 9 - DTI cards want to remove these and insert Universal Trk
slot 8 - Universal Trk - keeping these
slot 10 MerMail keeping this

cab 1 slot 1 thru 10 Analog line cards keeping 4 and removing 6
and replacing with Universal Trk cards

cab 2 slot 1 thru 5 Analog line cards remove 1 replace with DLC
and add 4 Universal Trk cards

After I get this far then I can proceed to the next step

Hal

Chas2002

CE...

Got your message and I'd be happy to assist...I'm at home so, I don't have my books or CD....

Is this your system, a donated system, or the customers system?

Your card setup should be fine...

Answer the following questions - so I can see how far you are on the system.

System Questions:

Are you familiar with the 11 at all? To what degree?

Trunks (analog COT's) demarc'd (delivered) from Central Office?
Is this a Toll Free setup or just local numbers?
Are the Trunk cards punched down?
Are the TNB cards punched down?
Is the system powered up? If so, are you able to login?

ACD Questions:

What type of phones are you planning on using? (2500 sets, M2616, or 3900 series sets).
How many positions are you planning to install?
If toll free number - what number is being outpulsed to you or is the local CO delivering accross a specific DN?
Are you planning on using RAN's?

Example of a setup using a toll free number as an ACD to digital sets...

Toll Free = 888-555-1212
Local DID = 228-386-4444
Number of sets = 4 M2616's

1. Toll Free 888-555-1212 delivered as 3322 (local DID).

2. LD 49 (Incoming Digit Conversion) 3322 is converted to 4444 (ACD DN) - This can be skipped if Toll Free is delivered as 4444.

3. Ld 23 (ACD) create ACD 4444 with Max Positions (4) = positions), with First RAN and Second RAN and Music Route other options can be skipped for a basic ACD setup.

4. Program (4) 2216 sets as follows:
LD 11
Req: New
Type 2216
Cust 0
...
Tgar 1
NCOS 1
CLS CNDA DNDA TDD
....
Key 0 ACD 4444 0 4001 (4444 is the ACD, 4001 is the Position ID)
Key 1 NRD (Not Ready)
Key 2 MSB (Make set Busy)
Key 3 SCR 4101 (Private DN for the set)
Key 4 TRN (Transfer)
Key 5 AO6 (Conference)

Set up the other sets the same except increase 4001 to 4002, 4003, and 4004 and make the private DN's 4102, 4103, 4104 etc...

With the above setup - the agents logon by pressing the in-call key twice - the 11C will dispurse the workload evenly accross the 4 agents/positions.

That's really all there is - post back with any specific questions...

Good Luck
Chas2002

John_In_Dakota

Chas2002,
Looks like the books and cd's are in your head. Great questions to ask!

John