colin

Chris...Changing VoiceMail announcments




"If you approach things methodically, you can accomplish this.

There are two main items were greeting/announcements are recorded. There are voice menus
and announcements.
Also, if you are using thru dialers, you may have a custom greeting on them. One last
are is Voice Forms,
voice forms are a pain in the rear, so hopefully you do not have any. If you do, let us
know and we can guide
you on them.

Voice Menus:
There are potentially two main recordings within a voice menu. A greeting prompt and a menu
choices prompt.
Go into the voice menus screen where all menus are listed, highlight the menu and do a
modify to enter the
menu configuration. Take note of the Menu ID and Update password. Also look at the
Greeting prompt and menu
choices prompt fields. If there is a recording it will say YES. So if you go into a
menu and see Greeting -
Yes, Menu Choices - No, you will only need to worry about the Greeting prompt.
Simply go through all menus
making note of the menu Id and password, and the greetings needing updates.

Announcements:
Do the same thing with your announcements as you did with your voice menus. (announcements only have one prompt).


To playback or update these recordings, there are two methods. One is by accessing the
"Prompt Maintenance"
service by calling the prompt maint. telephone number. You can obtain this number by
looking at your "Voice
Services DN Table". YOu should see a DN with a service of PM (Prompt Maint.). Prompt
maintenace will ask for
the menu id, update password, and prompt to update. Pretty straight forward. Recordings
are made while the
voice menu is in service, the new recording does not take effect until you finish your
prompt maintenance

session.

The second method is by entering each menu or announcement and by positioning on the
prompt you wish to update.
When you cursor to the prompt new softkeys will appear on your screen that will allow
you to place a call to a
telephone, then playback or record. You may have security restrictions in the voice
mail that may not allow you
to place the call.

I prefer the Prompt maintenace method, once all your menus/announcements are updated
it is uicker to go thru
and record via telephone, rather than sitting in front of the screen and navigating
through all of the menus.


There is more to cleaning up and removing, but that is another story. The VSDN table is
the gateway to Meridian
Mail and all of its services, by documenting the VSDNs you can then see the first point
of entry whether it be
a voice menu, announcement etc.. and then just take it from there. You will want to look
at the VSDN entries
and verify that all of the DN's are still valid in the PBX. If the number doesnot exist
in the PBX it is say
to say it is a dead service. You can easily remove the VSDN entry. Don't delete any of
the menus or
announcements until you are sure they are not referenced by another VSDN entry or voice
menu. Document all
of your call flows or mappings first.

I would suggest you take care of your recordings, then spend some time documenting your
system. Once you
have a clear picture, you can start cleaning things up. "

John_In_Dakota

Sounds like this phone is setup in an ACD queue with RAN routes giving the message. Why would a VM box say please hold?

__________________
Fellas', I need more Cow Bell!

ChrisW

i have got all the id and password's , not sure how to make the change though

Reusser

Dial Prompt maintenance number - found in VSDN table as mentioned by Colin

Voice Mail asks for applicaion ID - enter ID
Voice Mail asks for password - enter update password

follow prompts to record, play, etc

hangup and test when done