Quality and assurance monitoring. - PBX Info :: Your Free PBX, PABX and Telephone Information Resource

sneexy69 · 12-15-2003, 10:32 AM

I just set up the Agent Observe feature in the Call center here. The supervisor would now like to record these calls.

What are my options?? Any help would be much appreciated.

Cheers,
Adam

Rparker · 01-08-2004, 07:30 PM

In one of the call centers that I take care, they simply purchased a tape recording device with an adapter that went between the hand set and the base.

You might want to check here - Radio Shack Phone Recorder

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